ComplaintsforBigfoot Concrete & Construction Services LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hired Bigfoot Concrete (Eric *********) to lay pad around backyard pool in July 2022 on the reccomendation of the pool company we were working with. After a substantial down payment ($19,000) -- he no called no showed for two weeks. After the pool company put some pressure on him, he showed up (woefully understaffed) Hit a clearly marked power line with back hoe -- knocking out our septic. After temperary fix, permenent repair discovered (have photos) that he dumped wet concrete on the break -- all the while claiming he had no idea. Cost of repairs was deducted from final bill. Continued to no call/ no show throughout project which then stretched into September. Installed a sonotube base. He billed us $1000 for two but kept and returned one to store. Have confirmed item # with Store. $500 sonotube returned. Cemented in "Skimmer" which required custom work-around and fix ( finally completed 10/22) Pour left a ridge around entire pool which he fixed by grinding down for days and days. Ensuing concrete dust took over 2 weeks to clean from pool with daily effort. evaluating potential resulting damage to pool filter Laying of coping and quality of coping fit delayed months. Finally, never returned to "cure" or "seal" the concrete -- which he took payment for and never returned to do. WHen he hadent shown up by late september, we hired another firm at the cost of $1800. Asked him to return the $1000 we paid, and have gotten 15 diferent excuses (as recently as this morning OCT 26, 2022)
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.