ComplaintsforDairy Queen
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Complaint Details
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Initial Complaint
05/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I went into the Elyria OH location last evening to pick up a mobile order and decided to also grab a blizzard for myself. I went to the counter and asked the lady for a Peanut Butter Crunch blizzard and asked her if she knew what I meant? She said with peanut butter crunches? I said no, with peanut butter syrup and chocolate cake crunch. She walked away and brought me back something totally different than what I asked for. I told her that is not what I wanted. She then told me that she is not allowed to make the blizzard I asked for and it is against policy. I told her AT LEAST 2-3 TIMES A WEEK I GOT TO THE ROCKY RIVER AND NORTH OLMSTED LOCATIONS NEAR WORK and get exactly what I asked for. She was then nasty and told me she has been there 3 years and it is not a blizzard they make. I politely informed her that IT IN FACT USED TO BE N THE DQ MENU YEARS AGO AND WAS JUST DISCONTINUED. I have probably been eating at DQ longer than she has been alive but her condescending attitude sealed it for me. How dare she be so rude?? She then had the nerve to discuss me with another young male person who wasn't even in a uniform and looked like he shouldn't even be working with food. Very UNKEMPT. So I ended up sending $21 on an online order then being treated rudely when I attempted to spend even more money? No way. Never going in there again!!! These young people need to learn some proper customer service and MANNERS!!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.