9 Customer Reviews
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Review from Paul M
2 stars08/28/2024
Long story short the warranty on my unit ended 1-20-2023 Repair man unable to properly insert Water Filter in my Refrigerator slammed the product in to place.This actually turned of the warning light to replace the product.Six months later this August the I replace the water filter came on.I tried to remove the current water filter but it is still jammed in position.I called A-Z yesterday August 27 2024 and they wanted to charge me another service fee.The last one in Feb 16 2024 was 116.36.They said the Manager was not there at the present time and they will call me back.Today is Wednesday 28 August and no one was called me back. My customer review of this situation..2/5..
A to Z Appliance Service, LLC Response
08/29/2024
Thank you for reaching out. Some filters just get stuck as we get called to remove filters installed from the factory quite often. We even get calls to remove filters that customers we able to install 6 months ago. Some manufacturers have extreme low tolerances for filters and housings to reduce chance of a leak. While it can require some pressure to properly install a filter, you will see damage to the housing or rubber gaskets if a filter is forced into the housing in a wrong manner. Without that evidence, many just get naturally stuck. Especially the push button styles. We do apologize that the filter was not able to be removed by you, but a call to the manufacturer might lead to improved design or maybe some assistance from them on the next filter you need. If you have any additional comments, please reach out to us at ************. ThanksReview from Michele F
5 stars06/28/2024
Jake knew exactly what to do & fixed the Ice Maker part in the bottom part of my New Refrigerator in no time. I definitely recommend A-Z for Refrigerator Repairs! Michele Carlisle, OhioA to Z Appliance Service, LLC Response
08/29/2024
Thank you for taking the time to leave this review. **** and the team really appreciate it.Review from Karen C
5 stars05/01/2024
Wonderful company to have for appliance repair! Very prompt and very knowledgeable technicians. I wholeheartedly recommend A-Z! Karen C. Brookville.A to Z Appliance Service, LLC Response
08/29/2024
Thank you very much for the review. We appreciate you recommending us to your friends and family.Review from Joan G
5 stars04/10/2024
I have used this repair service twice. Both times they provided great service. They even called and moved up my appointment time since they knew it was my refrigerator that was on the blink. Both times the repair technicians were very knowledgeable and quickly diagnosed the problems. They then proceeded to fix the problems. Being a senior citizen, I certainly appreciate the truth. I was told by the refrigerator repair man that he would do everything he could to keep our unit working even though it is 30 years old. I have no desire to try to find a new refrigerator! I greatly appreciate not being put in that position. Oh, and the ladies that answer the phone are very helpful and kind. I have no complaints, only praise.A to Z Appliance Service, LLC Response
08/29/2024
Thank you. The team really appreciates the time you took to leave this review.Review from Tom L.
5 stars03/09/2024
Jeremy was thorough, efficient, and fixed my problem. He provided transparency on trouble-shooting and pricing and left me with some recommendations to prevent future failures. Well done!A to Z Appliance Service, LLC Response
08/29/2024
Thank you for this review. ****** does a good job for us.Review from Larry U
1 star03/06/2024
Very expensive for the work that was performed which was unclogging the refrigerator drain lineA to Z Appliance Service, LLC Response
08/29/2024
Thank you for taking the time to address this. I don't remember getting a notification for this review. We understand the concern with pricing and try to do things in an efficient manner. Our goal is to give you the best service possible and when everything is done, you see the value in using us. We feel we offer the best warranty in the business and the team members work very hard to get the jobs completed in the most effective and efficient manner.Review from Earl W
5 stars10/24/2023
The ice maker went out on a Whirlpool Ice Box we own.. We called Whirlpool and they set up a appointment with A-Z to make a service call. The day we had a call from this company. They advised a service tech would be out on Tuesday and we would get a call the night before to confirm this appointment. They called and said he would be out around 9AM the next day. About 8:50 AM we had a call telling us that the tech would be at the house in ten minutes And he was! The replacement unit he had was brand new, but it wasn't working properly.. He ordered a new unit and told us he would be back today to replace the unit. He arrived at my house around 10AM or so. He removed the broken unit and replaced with the new unit. He made sure everything was fixed and working before he left. I highly recommend this company for the job they did!Review from Betty R
5 stars05/13/2023
My repairman John was on time, professional & made me feel at ease. He answered any questions I had. I loved being able to track him on the app. I will DEFINITELY call A to Z for any other repair needs I may have. Thanks again John!Review from Eric M.
1 star12/30/2022
DO NOT TRUST THEIR BOOKINGS!!!! I booked a repair through the Whirlpool website for a washing machine repair. I received a confirmation for an 8 AM-12 PM time frame. We rearranged our schedule (as two working professionals, having to be home for an 8 hour window is not easy) to make this work. However, A To Z decided to change my appointment because "they did not have a technician available" from the 8 AM - 12 PM slot to a 2 PM-5 PM slot. More problematic, they did not call to notify me of the change until I received a robo-call 2 days later after their business had already closed. Essentially, I had to decide between not having a washing machine for the upcoming long weekend, or missing more work. TERRIBLE Customer Service. WOULD NOT USE AGAIN.
Customer Review Rating
3.78/5stars
Average of 9 Customer Reviews
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