ComplaintsforJungle Jim's International Market Inc.

• Initial Complaint

  07/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My husband and I purchased ******** **** shrimp for $32.39 and Jumbo Alaskan King CR for $101.18 on 7/2/22 at 15:14:21 per the top of the receipt. The Jumbo Alaskan King CR was boiled for approx. 30 seconds that evening, and the ******** **** Shrimp was rinsed under cold water and placed on ice. Both products were extremely tough, and oddly extremely stringy. The Jumbo Alaskan King Cr was worse than the ******** **** Shrimp, but both were inedible and thrown in the garbage. I did however keep the receipt, and called and spoke to Barb and Mike to file the complaint. I was informed that because I did not keep the spoiled seafood to return, or the plastic bags that it was sold in, I would be unable to prove that I "was the one who purchased" the items. Even with the receipt that could connected to my credit card number used to pay for the items. I was also instructed by Mike that it was Jungle Jim's duty to "protect their assets" especially when I could have just picked up/or found the receipt, indicating that I would have no way to prove that it was I who purchased the spoiled seafood. I had always thought that this was the reason for the receipt, as proof of purchase? Barb (more so than Mike) went in to detail that because it was such a high amount, this was the an issue to prove that we actually purchased the items. According to Webster's Oxford edition, a receipt (noun) is the action of receiving something or the fact of it being received. I did explain to Barb that know that due to the high amount, and trouble it would cause that I would be happy with a store credit, and she agreed and stated she did not want me to be unhappy. But after my conversation with Mike, I am requesting a full refund. No store should expect (nor do they) have customers bring in expired/spoiled seafood or the wrapping it came in. My credit card/receipt attaches the purchased items to me. Receipt information: Trx: ** Term: ** Store # **** 15:15:57 Unacceptable.

  Business response

  07/08/2022

  We are very sorry for the inconvenience. It is never our intention to sell any product that is not acceptable to our customers.

  We have put an instore credit refund for the amount of $133.57 in the mail today

  ******** ****ed shrimp $32.39

  Jumbo Alaskan King crab 101.18

                                   =$133.57

  Again we are very sorry for the inconvenience.

  Thank you,

   

  Mike A******* 

• Initial Complaint

  02/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased fish from this shop. It was my first visit with an hour and 30 min drive from my home to the shop .When I defrost the fish and was about to put it in the oven, I noticed that it has gills, scales and intestines in it. Other words they didn’t clean the fish ,just froze it and sold it without any note on the package about it. I started to clean it and injured my finger. Next day I ended up at the ER (see attached paperwork) and put onto antibiotic treatment, which is very hard to my system. I believe they should refund my money for all that pain, medication, time and money I’ve spent. I’ve never ever in my life bought a FROZEN FISH that was not ready for cooking after defrosting.I asked business for a refund,they send automatic reply that it will be taken care of on Jan.23d and nothing happened since then.No one refunded my credit card,no checks were received in a mail,no answer.I offered them just the full refund for that day purchase, not even compensation for all the trouble that case cost.still asking for a full refund

  Business response

  02/08/2022

  To Whom it May Concern:

   

  Jungle Jim's International Market Eastgate had a customer come in to shop at our Seafood department.  The said customer purchased a whole frozen black seabass.  The package that the seabass was in was clear and apparent to the customer that the fish was in fact "whole" with all scales, internal organs, etc.  The customer took said fish home to prepare for a meal and in turn hurt herself while cleaning the fish.  Jungle Jim's is not held liable for how customer's prepare their meals and/or if they hurt themselves in doing so.  This fault lies in the customer's hands.  

   

  We are more than happy to refund the $20.88 worth of seabass for the customer due to the lack of the customer's knowledge in how to clean and prepare a whole fish.  We do have a full service Seafood counter where any of our employees can provide said knowledge to our customers and/or clean the fish for them.  

   

  Thank you,

   

  Willie A

  Customer response

  02/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is  partly satisfactory to me,but I still consult my lawyer on this case and would like the merchant to be aware  of it.

  Thank you ,you are great as usual
  
  ******* ***********
  

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