ComplaintsforOhio Pool Service Solutions LLC
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Complaint Details
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Initial Complaint
07/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Last fall a local business caught fire spreading ash all over my property and into my pool. I contacted Ohio Pool Solutions asking about getting the pool cleaned and usable again. He came out and and said he could do it and suggested that I switch from a cartridge filter to a sand filter. I took his quote to the insurance company and it was approved. He started the work and once I got the check from the insurance company I paid him. Shortly after he said there were too many "solids" in the pool and it would have to be drained and possibly a new liner put in. It was near the end of the season so we decided to wait until this spring to take care of it. He told me he would be here numerous times but has not shown up once. I finally asked him for a refund and he agreed but he has not returned my money. I paid him $850 dollars and have nothing to show for it and he has not refunded my money. I have all of the text messages saved where he stated what he would do, when he would be here, and also where he agreed to refund my money.Business response
08/10/2022
The business informed BBB that the matter has already been settled.Initial Complaint
05/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
4-19-22 to do a consult $125. if i chose them it would go towards repair. It was 2 motors @$2,135 I paid him.He started doing the work , then he found a leak. He made appointments & he did show up 3 times. Keep breaking appts. I kept calling him & he wasn't answering. I ended up having to call someone else to get him. So I rated him on Thumbtake as 1. I paid another $53 for a part for the leak. He saw the rating of a 1. he called me & asked me if I wanted my hot tub fixed I said yes, then he said: "Since I rated him a 1 he would enjoy his 1 & I would enjoy my broken hot tub!" He was upset over the rating that he was working another job & was working from sunup to sunset. I asked him what that had to do with me? i don't have that type of money. I tried to talk to Thumbtack & could not get ahold of them or their Cust. Serv, Their Cust Serv. page could not be located on their website. I want a refund from Ohio Pool Service Solutions LLC of $2,178 paid to them because I have to hire another repair service to repair my hot tub. I do not trust Ohio Pool Service Solutions LLC to come out & repair my hot tub because Eric broke so many appts & took my money & never came back to finish the job. Which is why I rated him a 1.Business response
06/23/2022
[BBB Transcription via Phone]
We did everything that was in the contract and discovered the leak. Business did what was stated in the contract and will not be back out to fix the leak.
Customer response
06/23/2022
Complaint: ********
I am rejecting this response because: I paid $125 for a consult to tell me everything that was wrong with the hot tub not to keep finding problems and keep adding on as he go he assured me that the hot tub would be fix for 2125 but paid even more then that anything more then 2000 I wouldn’t have gotten it fixed
Sincerely,
******** ******
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.