ComplaintsforColonial Village
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Complaint Details
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Initial Complaint
01/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I've already filed on the manufacturer (manufactured housing enterprise) for a less than par build and now comes the retailer of my brand new, ordered, 32x56 home. The retailer had me put 2500. down to order said home. Then pay 10,580. more as down pymt the day I got the keys (Nov. 27, 2023) The retailer failed to set home on blocks appropriately to manufacturer specifications which required 2 cinder blocks next to each other. The 2 piece house was not butted up together, appropriately. The siding, peaks and pinning that was the retailers responsibility was done extremely poorly. There are cuts, tears, gouges, breaks, openings for animals now living beneath. My AC hasn't been installed. My foundation is cracked/cracking. My yard is all tree roots. My doors and windows have huge energy wasting gaps creating a 449.00 electric bill for 15 days. They used furing type straps to "finish" the interior of home putting it together, leaving exposed nail/ screw holes, over lapped the furing strip trim job, put joining doorways together uneven to try and cover how the house is not together appropriately. Installed my stairs lopsided in mud. Installed my dishwasher lopsided making it unusable, causing water to leak. Took the homeowners manual. Won't provide state inspections. And so much more that my grandbabies could have done better with Lincoln logs. I do not think the house is able to be reset with my stuff inside and will cause more manufacturer damage already complained about. I have not been able to get resolution from either the manufacturer or retailer in this manner. My home is in such disarray living out of boxes because I quit unpacking when I realized no one is making a real attempt to do anything. At this point I want out. When i made contact with retailer, they actually just retaliated with a violation of my moving trailer outside used to move that i won't unpack any further. Please find attached as many pictures as allowed to upload but know I have more.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.