ComplaintsforThe Emilia School-Gahanna
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Complaint Details
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Initial Complaint
06/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
I was overcharged by my daughter's daycare facility. I began this discussion with the director of the facility on May 16, 2022, and have subsequently followed-up 11 total times since then. I indicated that if the matter was not resolved, I would be filing a complaint with the BBB and received a quick response, but it was in no way a resolution, and only further showed the money owed to me. I provided (an additional) detailed response at that time, but have since received nothing further. I am owed an overcharged week of care in the amount of $343. I am attaching a receipt showing charges in the total amount of $9731, whereas the total charge should have = $9388 (details below). The following weeks at $319: 11/1-11/5, 11/8-11/12, 11/15-11/19, 11/22-11/26, 11/29-12/3, 12/6-12/10, (skip 12/13-12/17 for vac), 12/20-12/24, 12/27-12/31, 1/3-1/7. 9 weeks x $319 = $2871 The following weeks at $343: 1/10-1/14, 1/17-1/21, 1/24-1/28, 1/31-2/4, 2/7-2/11, 2/14-2/18, 2/21-2/25, 2/28-3/4, 3/7-3/11, 3/14-3/18, 3/21-3/25, 3/28-4/1, 4/4-4/8, 4/11-4/15, 4/18-4/22, 4/25-4/29, 5/2-5/6, 5/9-5/13, 5/16-5/20. 19 weeks x $343 = $6517 Total $2871 + 6517 = $9388. So we have been overcharged by $9731 - 9388 = $343Business response
06/23/2022
It has been submitted to upper management as of yesterday to see if in fact a refund needs to be issued.Customer response
06/28/2022
this is not a resolution. This is the same response I received myself from the business prior to filing the BBB complaint, but there was never any follow-up action to repay the owed money.
Regards,
******** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.