ComplaintsforFrench City Homes, Inc.
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Complaint Details
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Initial Complaint
11/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have had trouble with this company since we have signed the papers to buy the house. They all have lied to me and my wife since the beginning and then they refused to do any work to fix their mess ups. It has gotten so bad that they will no longer deal with us that they are making us go through the manufacture of the house we bought. No I have a shower that has been reported that it was bad it has cracks in the floor of it. And they will no longer fix it and will no longer call me back or anything to resolve this issue. I uploaded pictures of the cracks in the floor and the emails where I had to contact Clayton homes and still haven’t had anyone come to fix itBusiness response
11/08/2022
I have checked with our Service Manager and find that we have been to this house many times to take care of any problem that they may have had. We turned the crack in the tub/shower issue over to the factory and I understand that that they went to the home but could not find the crack? The home is out of warranty and it is clear that the issue with the crack should be the responsibility of the factory to make the decision of what to do. We will be happy to call the customer and the factory if that is what they would like for us to do. It should also be noted that our service man (****) has been to the home on several occasions and made whatever repairs were needed. If the customer feels that we have not been truthful, we are very sorry that they feel that way. Regards, JD S, President
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Contact Information
269 Upper River Rd
Gallipolis, OH 45631-1838
Business hours
Today,8:00 AM - 5:00 PM
| MMonday | 8:00 AM - 5:00 PM |
|---|---|
| TTuesday | 8:00 AM - 5:00 PM |
| WWednesday | 8:00 AM - 5:00 PM |
| ThThursday | 8:00 AM - 5:00 PM |
| FFriday | 8:00 AM - 5:00 PM |
| SaSaturday | 9:00 AM - 4:00 PM |
| SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.