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Complaint Details
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Initial Complaint
03/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dandy products originally installed our mats for our surgery drop down stalls when we opened 12-13 years ago. We have been needing repairs for over a year now and have been given the run around. we have had appointments scheduled with them and then they cancel at the last minute. They now wont answer our call, texts or emails. We do not have an outstanding bill with them and have always been nice and professional when we call so we do not know why they are refusing to help us . The repairs needed could be life or death when we are recovering horses from surgery since they could break a leg from the exposed concrete or catch a leg on the loose/damaged mats.Business response
03/28/2023
We will address this customer's concerns within the next 30 days. We have been unable to send a crew out of state for some time to do these repairs.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.