Business ProfileforMassage Envy - Grandview Yard

over the last 6 months the business is falling apart, service lacking from a management standpoint. service itself is fine but access to services is awful.

I have been a client at least 15 years and have never seen it this bad. after today have never been treated so disrespectfully as a client of that company. have to book 6-8 weeks for massages. listening to other clients they have been having he same problem. I have heard from clients rumor is the company can not get staff so they are short. we get charged monthly but might not be able to get services monthly and they stack up. then they raise the price hoping people will leave to manage their volume but they have clients stuck in contracts and will not refund them the money they have sitting there that they can't use.

while I understand there is no guarantee that you get a certain therapist, when you have been seeing the same person for 8 years and have a disability it is like going to PT. My health Insurance pays for massage therapy but I have been paying out of pocket to see this therapist for years. now all of the sudden its a 2 month wait and 1 or 2 time slots available because they don't have proper staff and I have had to cancel sessions due to work due to lack of available time slots.

I have cancelled my membership as I don't have the time or energy to fight with them. I tried to discuss this with the manager privately in her office professionally and she acted like she was being assaulted standing with her arms crossed tapping her foot. I offered her to sit down at her desk to discuss this and she wanted no part of it and told me I could not talk to her like this? This?, being upset about how they run their business, getting into a contract I didn't know about (happened in Dec 2021), and then being treated like I didn't have a right to express my complaints in a private office out of the public space? She clearly has not been trained properly.

I would like a refund of my unused services.