ComplaintsforFackler Country Gardens, Inc.

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The Southwest Licking LSD purchased a Kubota *** from Fackler Kubota Tractors. The *** has been repaired 4 times for the same *** assembly issue, because the bolts are falling out of the *** drive shaft. The school district purchased a snow blower with the *** but it has only been mounted and used once; therefore, the issue is occurring without the snow blower being attached. The school district has reached out to the local Kubota dealer, Fackler Kubota Tractor and ************************* (Kubota) with no response. The school district is requesting in a full refund, for everything involved in making the snow blower work. ie snow blower, front *** assembly, front mount, high idle throttle assembly, etc..., or we would be interested in a trade of equal value for a V-Plow designed to work with our ***.

  Business response

  09/12/2024

  It's most unfortunate that you did not get my response that appears to be received by **********************************************.  This email was sent on Monday Sept. 9, at 3:45 pm.  We are working on a solution for this issue.
  
  Respectfully,
  
  **************** Fackler III

  Business response

  09/13/2024

  ----- Forwarded Message -----
  From: ********************** (Southwest ********************s) <****************>
  To: **************************** <****************************************************>; ************************** <**************************************************>
  Cc: ***************************** (Southwest ********************s) <****************>; ******************* <*******************>
  Sent: Thursday, September 5, 2024 at 07:13:58 AM EDT
  Subject: ********************************** District's ***/Snow Blower
  
  Kubota Team,
  
  Thank you for coming out yesterday to meet, and for creating a resolution that will finally fix the faulty *** on our Kubota ***.  Please keep me aware of any changes if any, moving forward.  I look forward to September 23, so I can drop off the *** for repair.
  
  Regards,
  ****
  
  
  *********************
  Grounds Supervisor
  
  *********************************
  ********************************************>*********************
  
  ****************
  www.swl.k12.oh.us
  
  
  
  
  ________________________________________
  From: **************************** [****************************************************]
  Sent: Wednesday, September 4, 2024 8:32 PM
  To: **************************
  Cc: ***************************** (Southwest ********************s); *******************; ********************** (Southwest ********************s)
  Subject: ********************************** District's ***/Snow Blower
  
  All,
  I wanted to send a recap and a plan of action from our meeting we had this morning. **** expressed the concerns of the snow blower on the *** and the issues that the school has experienced with this unit. These are the following steps we discussed that I would like to follow through with the necessary repairs on this unit.
  I have looked up the drive shaft, mounting hardware and bearings that I will have Fackler Kubota Tractor order so we have on hand before we start working on the unit.
  With discussing my schedule, the schools schedule, and ********************'s schedule we came up with having **** drop off the unit at ********************'s on Monday September 23, 2024. I will then come and assist ********************'s technician with troubleshooting and making necessary repairs. The plan is to only have the unit at the dealership for a couple of days. ****** ******************** has agreed to provide a loaner machine while we working on the schools machine.
  While the *** is still under extended warranty the snow blowers warrarty has expired. I am committed to standing behind the Kubota product and completing these repairs at no cost to the school district
  
  Regards
  
  On Wed, Aug 28, 2024 at 7:27 AM ************************** <**************************************************<mailto:**************************************************>> wrote:
  Dear **************,
  What is the staff's and your availability for Wednesday September 4 at 9 am at the grounds facility?  I have reached out to our Field Service Manager- *************************** to coordinate schedules so all of us, ****** ******************** and myself, can meet in person to address this unit.
  
  Thank you,
  *****
  
  On Tue, Aug 27, 2024 at 2:12 PM ***************************** (Southwest ********************s) <****************<mailto:****************>> wrote:
  Good afternoon! I am frustrated no one want to address the elephant in the room that the *** shaft is defective, which is why I included ****************** on my emails. The design of the defective *** shaft is not on Mr. ******************** but on Kubota.
  
  ******************, can you please tell me who I can talk to at Kubota about the school district being refunded for the snow blower and everything required to run the snow blower including the defective *** shaft?
  
  Thank you,
  
  ****************************
  Treasurer/CFO
  ***************************************
  ************** Phone
  ************** Fax
  
  From: ************************** <**************************************************<mailto:**************************************************>>
  Sent: Tuesday, August 27, 2024 2:03 PM
  To: ***************************** (Southwest ********************s) <****************<mailto:****************>>
  Cc: *******************<mailto:*******************>; ********************** (Southwest ********************s) <****************<mailto:****************>>
  Subject: ********************************** District's ***/Snow Blower
  
  Dear **************,
  My role with Kubota Tractor Corporation is to support our independent dealer network in the background.  The local dealer, Fackler Kubota Tractor, will assist with the customer facing opportunities; i.e. sales, parts, and service.  ****** ********************, owner and president, will be following up with you and your organization on this matter.
  
  Thank you,
  *****
  
  On Tue, Aug 27, 2024 at 11:02 AM ***************************** (Southwest ********************s) <****************<mailto:****************>> wrote:
  Mr. ********************,
  
  Good morning! I am very disappointed that neither you or ****************** responded to my below email. I have filed a complaint with the Better Business Bureau since this matter remains unresolved.
  
  Thank you,
  
  ****************************
  Treasurer/CFO
  ***************************************
  ************** Phone
  ************** Fax
  
  -----Original Message-----
  From: ***************************** (Southwest ********************s)
  Sent: Monday, May 13, 2024 9:33 AM
  To: *******************<mailto:*******************>; **************************************************<mailto:**************************************************>
  Cc: ********************** (Southwest ********************s) <****************<mailto:****************>>
  Subject: ********************************** District's ***/Snow Blower
  
  Mr. ********************,
  
  Good morning!  Can you please give the school district an update on your conversation with the Kubota field representative regarding the *** assembly?  As our Grounds Supervisor indicated below this is the "fourth time the *** assembly has failed for the same reason, "bolts falling out of the *** drive shaft".  Keep in mind we have only mounted and used the snow blower one time."
  
  Thank you,
  
  ****************************
  Treasurer/CFO
  Southwest ******************** District
  ************** Phone
  ************** Fax
  
  -----Original Message-----
  From: ********************** (Southwest ********************s) <****************<mailto:****************>>
  Sent: Friday, March 22, 2024 9:41 AM
  To: ****** fackler <*******************<mailto:*******************>>
  Cc: ***************************** (Southwest ********************s) <****************<mailto:****************>>
  Subject: ********************************** District's ***/Snow Blower
  
  Mr. ********************,
  
  You met with the Kubota Field *** two weeks ago.  Do you have any information for us regarding the ongoing problems with our ***?
  
  Thank you,
  ****
  
  
  *********************
  Grounds Supervisor
  
  *********************************
  ************************
  *********************
  
  ****************<mailto:****************>
  www.swl.k12.oh.us<***************************;
  
  
  
  
  ________________________________________
  From: ********************** (Southwest ********************s)
  Sent: Tuesday, March 12, 2024 8:15 AM
  To: ****** fackler
  Cc: ***************************** (Southwest ********************s)
  Subject: ********************************** District's  ***/Snow Blower
  
  Mr. ********************,
  
  We have been eagerly awaiting good news!  Do you have anything you can share from last Thursday's meeting with the Kubota Field ***?
  
  Thanks,
  ****
  
  
  *********************
  Grounds Supervisor
  
  *********************************
  ***************************************************************************************
  
  ****************<mailto:****************>
  www.swl.k12.oh.us<***************************;
  
  
  
  
  ________________________________________
  From: ****** fackler [*******************<mailto:*******************>]
  Sent: Wednesday, February 28, 2024 10:22 AM
  To: ********************** (Southwest ********************s)
  Subject: ********************************** District's  ***/Snow Blower
  
  Good morning ****,
  I have a meeting with the Kubota Field Service *** next Thursday March 7th, 2024.  In this meeting we will address your concerns and issues with the ***.
  In you previous email you had asked about warranty timeline.  During this meeting I will verify the remaining time left with this product.
  I will everything in my power to have you a response from Kubota by Friday March 8, 2024.
  
  Respectfully,
  
  ******
  
  [****************************************************************]
  **************** ******************** III
  
  Founder/President
  
  
  
  
  [*****************************************************************************************]
          ************
  [*****************************************************************************************]
          *******************<mailto:*******************><mailto:*******************<mailto:*******************>>
  [****************************************************************************************]
          www.facklerco.com<***************************************************************************************;
  [*******************************************************************************************]
          *************************************************************************************
  
  
  
  
  
  
  
  
  
  Create Your Own Free Signature<********************************************************************************;
  
  
  
  
  
  
  
  
  
  
  Create Your Own Free Signature
  
  
  
  On Wednesday, February 28, 2024 at 09:21:56 AM EST, ********************** (Southwest ********************s) <****************<mailto:****************>> wrote:
  
  
  Mr. ********************,
  
  It's been 2 weeks since I reached out to you regarding our reoccurring Kubota *** problem.  Should I go ahead and try to make contact with Kubota Corporate myself, or are you still waiting to hear from them?  Please advise.
  
  Regards,
  ****
  
  
  *********************
  Grounds Supervisor
  
  *********************************
  ***************************************************************************************
  
  ***********************************;mailto:****************><mailto:****************<mailto:****************>>
  www.swl.k12.oh.us<***************************;
  
  
  
  
  ________________________________________
  
  From: ********************** (Southwest ********************s)
  Sent: Tuesday, February 13, 2024 8:47 AM
  To: *******************<mailto:*******************><mailto:*******************<mailto:*******************>>
  Cc: ***************************** (Southwest ********************s)
  Subject: Southwest ******************** District's  ***/Snow Blower
  
  Mr. ********************,
  
  I wanted to reach out to say thank you for getting our *** in yesterday to remove the *** assembly so that we can continue to use it.  I am however, concerned about the on going repairs. Yesterday makes the fourth time the *** assembly has failed for the same reason, "bolts falling out of the *** drive shaft".  Keep in mind we have only mounted and used the snow blower one time.
  
  Per our conversation yesterday, you were going to contact Kubota directly to get a resolution regarding the correct repair for our ***.  I do have a couple of questions.
  
  1) Can you tell me how much warranty time is left for parts and labor on our *** and accessories?
  2) What is a reasonable amount of time to wait for Kubota to resolve this issue?
  
  If by chance, Kubota has no permanent repair for the *** drive unit, the school district would be interested in a full refund "credit", for everything involved in making the snow blower work. ie snow blower, front *** assembly, front mount, high idle throttle assembly, etc...  We would be interested in a trade of equal value for a V-Plow designed to work with our ***.
  
  As our dealer/representative, please share your thoughts.
  
  Respectfully,
  ****
  
  
  *********************
  Grounds ****************************************** District
  ************************
  *********************
  
  ****************<mailto:****************><mailto:****************<mailto:****************>>
  www.swl.k12.oh.us<***************************;
  
  
  --
  ************************* | Regional Sales Manager
  6300 at *************************************************** | E: **************************************************<mailto:**************************************************>
  Visit us on the web: www.kubotausa.com<******************************************;
  
  [************************************************************************************************************************]
  
  
  --
  ************************* | Regional Sales Manager
  6300 at One Kubota ************************ | C: ************ | E: **************************************************<mailto:**************************************************>
  Visit us on the web: www.kubotausa.com<******************************************;
  
  [************************************************************************************************************************]
  
  
  --
  *************************** / Field Service Manager
  Kubota Tractor Corporation
  Northern Division
  M:************
  E:****************************************************<mailto:****************************************************>
  
  www.kubotausa.com<
  *****************************************;
  [For Earth, For Life - Kubota]

  Customer response

  09/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *************************

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