ComplaintsforPremier Storage of Granville

• Initial Complaint

  02/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have had a storage unit with premier storage of granville for 2020 Several times they have charged my debit card or my credit card and not applied the money to my account charging me late fees and locking me out.In May of 2022 when they charged my account they charged it as a payment that they voided they said but the money came out of my checking account. that was Instead they said I moved out which i And on the statement it says I moved to unit E30 . Which they chareged my all new set up fees and a much higher monthly rate for a unit I had never moved out of. My rates were increased 3 times already on this unit only being notified 1 time. I purchased in may 2022 a second unit E50 with a rate of only 130 same size 10×20 Because this unit had a power source and management at the time said that that was fine I could do that only to have them cut the power to that unit stating that they don't allow tenants to use power even though they have temperature control units with power. The whole reason I purchased the secondary unit was for the power and was falsely told that I was allowed to have power and then after I had the unit that was all a lie. I kept that other unit still E50 For over a year almost two years and never had my racing crease not once. All the while being charged for somebody else's unit at the same time and trying to dispute the charges from my d2 unit my original and this other unit that I don't know what unit is and have Been paying multiple months for causing me to be locked out of my own unit with my belongings threatening to be auctioned if I don't continue to pay. The management company has now sold the company to a corporation and have totally erased my original history saying that my original d two unit I didn't even get until twenty twenty two which is an accuracy I have attached the original documentation to show proof of this. I am now locked out of my unit once again where my monthly rate is over two hundred dollars now For every single month that I have dealt with this I have paid a twenty dollar late fee Every month

  Business response

  02/10/2023

  We have recently taken over as new management for this facility. Unfortunately, when a transition happens, the billing history is deleted as it goes from one computer software to a completely different computer software. The tenant information such as name, email, address, unit number, and rate come over but the entire billing history does not. We have not threatened anyone with auction. This tenant currently shows as paid and can fully access their unit when they wish to do so. I see where we did get the tenant through the gate as well on 1/18. This is our only call with them. Their monlthy rate is also not over $200. This tenant pays $145 for the rent plus $14/month for their $5,000 worth of insurance that they chose. The rent is also due on the 1st of the month. A late fee was assessed because the tenant called to pay on the 9th of the month. We do give a grace period of 5 days so the tenant could have called at any time between the 1st and the 5th to pay without a late fee. If they have any issues, they can contact us. We dont show any history of calls made to us to assist if they need it other than a threatening email mentioning litagation over issues that happened before we were in the picture and referencing almost a year ago. We would be glad to appease this tenant if we can. We have tried reaching out multiple times but have not received an answer. We will be glad to assist if they call us in any way we can.

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