ComplaintsforBenjamin Franklin Plumbing
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Complaint Details
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Initial Complaint
01/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired Ben Franklin Plumbing to install two new water heaters in November of 2020. On November 14, 2022, the plumber came out as we were not getting any hot water from one of the new tanks. The technician advised me that when they were originally installed, an "old part" was put on both tanks and the one part gave out on the one tank. He replaced that part. I requested that the other tank's old part be replaced as well since they originally put a faulty part on our new tank. The office advised that they couldn't do that unless the part fails. The tanks are only under warranty for 6 years. I asked what if the part fails after the 6 years. Not covered. Since we know now that the part is the wrong one, I requested the business to come out and replace it pre-emptively. I have asked twice for the owner to call me to no avail. I am requesting that Benjamin Franklin Plumbing in Grove City replace the incorrect part on my newer water heater.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.