ComplaintsforERA Real Solutions Realty

• Initial Complaint

  09/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  The landlord disconnected my utilities that were in my name and changed it into their name (owner). After constant contact they finally acknowledged this and would not switch the accounts back into my name. Eventually I got them to do so and once I did this they said I had to pay those bills that accumulated while not being in my name. After speaking with the actual utility companies they informed me the property management company was already reimbursed any money theyve paid and then they billed me the amounts owed since they reimbursed the property management company.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ***************************, of ERA Real Solutions, managed both my ************* properties from Jan-Oct 2023. We experienced many problems regarding poor quality repairs, charging for work never carried out, & lack of responsibility for their errors. As a result, we lost thousands of dollars. ***** REFUSES TO REFUND FOR WORK NEVER CARRIED OUT. We have evidence for all these complaints: poor quality repairs which included a wobbly toilet, new window frames that werent sealed, a new glass pane fogged up, & dirty cupboards/carpets despite paying for cleaning. ERAs contractors made erroneous charges & didn't do some jobs paid for: no handrails installed, no basement paint, charging for new screens that werent new (verified by myself, the tenants, & ERAs own photos!) a drip tray for a stove they discarded, & removal of vines inside/outside the garage (ERAs photos show outside vines werent removed). ERA removed ALL my appliances during my duplex turnover without my knowledge/consent claiming every appliance wasn't working despite the previous tenants not having issues with them. ***** charged us for mowing every single week despite admitting via email that mowing actually didnt occur every week. My husband received a city violation for his lawn. ***** lost the only sets of keys to the attics in my **************** The plumbing was blocked after their contractor cleaned the basement. ************* were found in the drain pipe. ERA sent their plumber 3 times without fully resolving the issue, ultimately costing me over $3000. ERA inadequately checked the properties after turnovers, creating work orders at EACH property within a week of the tenant's occupancy: broken toilet, unattached garage door, not checking furnace (resulting in a carbon monoxide leak) & not having a stove connected. This generated over $1000 in extra bills of which ERA received a 10% markup. ERA ignored 2 separate reports of drug activity, causing over $10,000 in damages and lost rent.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The apartment complex is managed by era solutions. They are doing a terrible job nothing in my apartment works. The furnace never worked. Atleast 2 outlet plugs dont work. Terrible roaches, and stove top only 1 burner works. I am a maintenance technician and I already fixed everything but that's not the point this apartment is managed by slum lords

  Business response

  04/23/2024

  We have managed this building for a while. I just checked his work orders and for the time we have managed his unit, we only have one work order from him which he just complained about his neighbors being dirty tenants. He has never turned in any other work orders or suggestions. If he needs something done, he needs to let us know. I am considering this a closed issue. thx

• Initial Complaint

  01/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My mom got me the groupon for a Christmas's gift of $99.00 they said i had to pay a $25 consultation fee i accidently sent $40 (new to using zelle and was my 1st time adding a new person to send money to) I then let them know i send a payment (was just gonna let them keep the extra money as a tip) it says wait 24 hours for a reply 5 days went by i got no response so i wrote them again i got a email saying check the email on file they been trying to reach out i replied asking for the next available appointment i got no response i went through all my emails from the start of me reaching out to them from the start i found no emails i even checked junk folder. I started to check the reviews and seen alot of this is a scam so i would just like my full refund of the $99.00 from the groupon(to my mother) and my $40 payment sent via zelle.

  Business response

  01/25/2024

  I have no idea what she is asking here. She is our tenant but there is no payment of 140. No clue. I have attached her ledger. thx

  Customer response

  01/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ********* *******

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed a lease for November 1st and found out my heat was not working due to a broken furnace that has been broken since March 16 of this year. My landlord has not been responsive. I was told it was my responsibility even though it is in our lease agreement they would do a cleaning and a de winterization - which would include checking the furnace. I had broken window latches and had to put in a request for maintenance and wait two hours in my 50 degree apartment. It paid a 795 hold fee and 400 deposit.

  Business response

  11/13/2023

  This was an issue at move in. She was approved to move into the unit. All was set for her to move in then the owner of the property went into contract and the buyers wanted her unit to remain vacant. Right before the closing was to happen it fell out of contract, we notified her that it was open for her to move in and she agreed. Thru all the back and forths our move in team didnt realize whe was moving in as they thought it was being sold. Everything moved quickly and it was just missed and gave her a bad move in experience.  Once we realized what had happened we moved as quickly as possible. 

  Customer response

  11/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ******* *****

  Customer response

  11/20/2023

  Complaint Type:
  Customer Service Issues
  Customer Service Issues
  select
  Problem:
  The unit I am renting was advertised and shown with a fridge and stove. I found out there is no outlet for the stove to plug into. They are saying I supplied it but that’s impossible because I wouldn’t have been able to move it in before getting the keys. The lease stated “tenant supplies” and I had no reason to supply because there was already a stove and fridge in the unit. Now they don’t have a timeline for when they can get it fixed and it’s been 16 days without a stove and they won’t prorate rent. I am unable to run an extension cord and now have no way of cooking in my home that I pay for. The management team has been rude and unhelpful and unresponsive.
  
  Desired Resolution / Outcome
  Desired Resolution:
  Other (requires explanation)
  Other (requires explanation)
  select
  Desired Outcome:
  Replacement; Refund; I would like my rent prorated and a new stove immediately

  Business response

  11/20/2023

  We are in communication with the tenant to resolve this issue. If she isnt interested that is her decision. 

  Business response

  11/22/2023

  She possibly has not been notified yet but we are cleaning the unit for her and also replacing the stove and fridge. I am considering this resolved. thx

  Customer response

  11/27/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20816730
  
  I am rejecting this response because: 
  
  I deserve prorated rent. It’s already the 27th I have moved in and cleaned the apartment myself.  As for replacing the fridge and stove, no one has reached out about that. Instead I was told they are installing an outlet. There is no communication here. I was not notified or alerted to anyone entering my apartment which they legally have to give notice for. I honestly have no idea what ERA is doing
  Regards,
  
  ******* *****

• Initial Complaint

  11/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Card Number: ...……...**** Card Type: MasterCard Amount: $50.00 Paid On: 10/27/2022 01:09 PM (EDT) Confirmation Number: *********. Paid 50.00 application fee on 10/27/22. Messaged with **** *********, over A period of 19 days. On 11/15/22, I was told I was not allowed to use My social security disability benefit as income for an apartment. I was told my payee has to apply for me and pay another 50.00 fee,for A total of 100 in rental application fees and sign A lease in her name. They also said that is my payee's income not mine, but it is my income. My payee is not going to live with me, that makes no sense. Why can they not accept my social security disability benefits? It is supposed to be my income to live off.

  Business response

  11/21/2022

  There must have been some kind of miscommunication between the 2 of them. **** is on vacation for the next week or so. Have the applicant reach out to me and I will look at her application. There could have been another degerming factor..not sure.

  Business response

  11/23/2022

  I have sent this to my staff to further investigate the application that was processed. thank you

  Customer response

  11/23/2022

  [A default letter is provided here which indicates your acceptance of the business's resp**se.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's resp**se to resolve this complaint.
  Regards,
  
  ***** ******, They said I d**'t make enough m**ey, I'm d**e with them they are terrible, I feel discriminated against because I make 3,000 A m**th, and I would have to have my payee do an applicati**? She w**'t be living there and that will be another applicati** fee, I already paid **e. Just close the case. 
  **** ********
  ************************
  Nov 23 at 11:42 AM
  
  Hello 
  We rcvd your BBB submissi**. 
  As **** told you, the SSI is made out to **** ******, FOR *****. 
  **** would need to be the **e applying since that is her income. 
  Also, we require 3x rent, in whjich that does not cover any of our rental properties. 
  If you are sec8, we will need documentati** of that, and if you owe a TTP(tenant total payment/ porti**) you will be required to show proof of income- not this SSI since it doesnt directly apply to you. 
  
  Thanks, 
  **** ******** 
  Property Manager 

• Initial Complaint

  06/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I apply for a house they said I was approved and didn't hear from them until a week later they told me the house was rented out after I already apply for it I just want my 50 dollar back

  Business response

  06/15/2022

  I do apologize that this particular applicant got beaten out by another applicant. All our rentals are on a first come first serve basis. If they were approved they are more than welcome to transfer that approval to another unit as long as they meet the requirement of the new unit. We have on the application the app fee is non refundable and they sign that acknowledging they are aware. This will not be refunded. 

• Initial Complaint

  03/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I put in plenty of work orders addressing issues that been partially addressed. One main issue is mice infestation which they came to put traps down and we still have same problem due to them not coming to patch up the holes around the apartment. I stated that there are mice dropping in the stove yet no one came to replace it. My family has heart and health issues. Toliet ran few weeks before replacing it and received a bill $242 and contact Era with no response from anyone to address this issue. I took it upon myself to apply for assistance to get this bill paid by impact. I received an eviction on my door, 3 day notice to be exact. I called impact which they informed me they do have my application and it is under review because **** ***** did a ledger stating that I owe $1143 in past rent when indeed I only requested $242 to pay the water bil and if he hadn't done this water bill would of been paid, but since he hadn't I got an eviction notice. I was caught up on rent. Impact told me he has requested rent and that my account was flagged because my application wasn't matching what the ledger had stated. **** ***** continue to act as if it was late fees and he only requested what I asked and if any further payment need impact can approve or my not approve. I never requested for rent to paid because I wasn't behind on rent. I have proof of this matter and wanted to talk with the owner simple because work orders have been ignored and it's a health hazard. And now that unprofessional and lies has been detected we want to agree with the owner the rent will be paid by impact and we need a residual agreement that we will move out in July since the rent will be caught up with us receiving our voucher back. I moved in November and been having problems since day 1.

  Business response

  04/06/2022

  We have been dealing with the mice issue. It will be a long process. 

  Customer response

  04/06/2022

  Mice problem just didn't happens it's been a problem before we even moved in November, by December we noticed mice dropping throughout home. It should have slowly been taken care of as I seen mice dropping as those whom put move stove to paint. Thank you!

• Initial Complaint

  01/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This reality company didn’t switch the water bill into my name until 6 months after I moved in. They also lack communication extremely and as a tenant it’s frustrating when I’ve tried to contact them several times about certain things and get no response. Recently they’ve hired contractors to redo our windows and they gave us a notice with the wrong address and no time frame when I’ve asked several times. I have two small children and I don’t want them to be around all of that due to the cold and it being a hazard. This company lacks communication, professionalism, and does not make me as a tenant feel like I’m being taken care of.

  Business response

  01/20/2022

  We strive to take care of all of our tenants concerns. The water issue was resolved. The owner of the complex was wanting to even further give all the tenants a better living environment by replacing the windows. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩