Customer ReviewsforColumbus Auto Resale

My initial thought was everyone here is so nice and helpful. Financing process quick and easy, I purchased the warranty to ensure all was covered. two days later I took the car to get inspected at ******** dealership to find out the car needed both front struts. called Columbus Auto Resale passed to the service department at which time they informed me i can't file a claim with the warranty for 30 days, which i was never informed. Service said i should talk to finance since i just bought the car and see if they would cover it. i spoke to someone in finance said he would talk to some people and call me right back, NEVER heard back. Monday got a call from service department responding to voicemail i left saying he would have someone call me back or himself. Still haven't heard from anyone. First week of having the car had to pay $2500 to repair front struts then they told me while fixing them that the rims were bent, and someone welded the rims so i need to replace them. Had to order 4 new rims which was another $500 and have to pay to have them changed out. I understand this is a used car lot, however I'm very disappointed with the way things were handled after purchasing. i would have much rather been able to put that money towards the cost of the car than repairing it a week after buying it.

Sold me a truck with a void warranty, offered to fix my truck and took pieces off without asking me or showing me why and will not replace them, also told me that my pieces came from the dealer which failed to be true when I look into it now my sunroof is still at a default and Im hoping my transmission will hang in there ?? On top of that wouldnt even be truthful, yea they kick me out and told me dont come back

The best customer service I have ever experienced in my life Columbus Auto Resale is hands down the best the whole experience is phenomenal I just purchased a car there on fri and I’m still in disbelief of how great my experience was I’m a single mother with a teen daughter in college and I really don’t know much about cars but the basic so it makes me nervous but here they made me feel like family I got a wonderful vehicle thank you soo much Cody for taking your time with me and all my difficulties I will never buy a car from anywhere but here I wish I could give more than 5 stars ??

The owner should be concerned about employees. I wouldnt buy a vehicle from someone driving their vehicles without tags. You have some arrogant employee(s) driving young children in the back of an open truck with your business name on the license plate frame. Better be insured extremely well

I gotta say, over the years I've been to LOTS of used car lots. Never have I ever had any of them care if they ever saw me again after I gave them that dough. "As is" means just that to most. Well Columbus Auto Resale is NOT your typical used car lot!!! First, they went above and beyond to get me in the car "I" wanted not whatever they said I could have. Secondly, after a few months, I noticed the car had a little leak from the transmission. Freaking out I took it back to them bc I still have 4 more years to pay on this baby! IMMEDIATELY they took the vehicle and had their transmission guy look at it. Thought we had her fixed...but after I got it back she was still leaking.. again, they immediately took it back, fixed the ******, AND even went extra mile and fixed a problem I didn't even know we had.The wheel bearing! I didn't have to pay a ***** and they completely made it right. Now let me tell you... They did NOT have to do ANY of that!!!! They are loyal to their people and they WANT to see you come back and buy again! My boyfriend has a 2015 Jeep and mine is a fully loaded 2014 **** Escape Titanium..WE WILL BE GOING BACK IN THE FUTURE!!! Best car lot out there