Customer ReviewsforAerus

I was pressured into buying an Aerus/ Electrolux vacuum cleaner for $2,000 5 years ago. After using it three times the power nozle went out. I had to wait 3 years for someone to come pick it up for repair since the shop I bought it from went out of business. Then it took another 6 months for someone to return it to me. Speaking with the new owner was the worst experience of my life. He called me a liar was so condescending and now tells me I cannot use his location anymore for any future repairs. He actually stated that my vacuum cleaner had been used and abused and I clearly have photos that it was not. I live alone I'm never home and it was not used more than three times. After contacting a home office I waited a month for them to return calls and now I'm told that if I ever need future repairs I have to drive 2 hours. So basically I'm out $2,000 because I cannot travel like that for a repair on a vacuum cleaner. This has been the most horrible experience of my life. All over a vacuum cleaner. I have owned Electrolux vacuum cleaners for 50 years. Many makes and models and never had a problem like this. This company has gone right to the dogs. I guess I'm going to have to buy a Dyson or something and I'm out $2,000.

I am so sorry to hear that you had a bad experience with Aerus. Unfortunately, according to our data base, you bought from a different location and not this one in ****. I cannot speak on behalf of the location that you bought it from but here in **********, ** we take customer service very seriously. Customer happiness is our number one priority. If you ever decide to shop with Aerus again and are ever in ****, we would love to make it up to you.