ComplaintsforRicart

• Initial Complaint

  10/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was charged $160.18 from Ricart Hyundai for a ****************** that was not needed. On September 6, 2024 I was charged $160.18 for a Diagnostic Test resulting in services performed that cost $1953.10. These services included: Two New Tires, Mounting and Balancing, Engine Cleaning for Carbon Deposits a PCV Valve Replacement, A Fuel Filter Replacement and a Cabin Filter Replacement. I checked the services that Ricart said were needed however, I also checked with another mechanic and he stated that the vehicle did not need any of these items. My resolution is to have my $160.18 returned to my account because when I complained to my bank for a credit I received the credit however today the credit was reversed.

  

  Business response

  10/21/2024

  Attached are copies of the customer request for service and agreement in writing to pay.  I hope this information is helpful in understanding our position.

  Thank you for allowing us the opportunity to respond

  Customer response

  10/22/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22452773
  
  I am rejecting this response because: The Charge of $160.18 was not necessary because the $1953.10 charge for services was not needed.

  I bought the Automobile in a week before( August 29) for maintenance and none of the Items added up to the $1953.10 that Ricart was going to charge me.
  
  Regards,
  
  ******* ********

  Customer response

  10/23/2024

  Here are more Documents related to my Ricart case. These documents show that within a weeks time the estimate for service went from $560.98 to $1953.10. After The first service inspection I was not charged at all but on the second service inspection the $1953.10 fee was recommended. I later determined that these services were not needed. I made these repairs myself. Ricarts Technicians are dishonest and do poor work . Please reconsidered my request for a refund of $160.18 since these services were not needed.

  

  Business response

  10/24/2024

  Our position has not changed.  The customer understood and agreed to pay for the services to cover the technicians time.

  Thank you

  Customer response

  10/24/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22452773
  
  I am rejecting this response because: 
  
  Regards,
  
  ******* ********

• Initial Complaint

  10/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I ordered a truck from ricart in February of 2024. From the start, I was tool i could use x-plan pricing no less than 5 times. A vehicle finally came in on 10, 02, 2024. I was told x-plan could be used. I visited the dealer, worked on a deal on my trade in and the new vehicle, with x-plan pricing. I told them I would let them know the next day. I called the next morning. They then told me I couldn't use x-plan pricing. This would the result in the price being over$5000 higher than agreed upon price. I have the original sheet with the agreed upon vehicle lettuce on it

  

  Business response

  10/07/2024

  The customer placed an order back in February for the 2024 F450.  We contacted the customer in mid summer and said the ordered unit will not be coming in.  We have commercial unit ordered by a company coming in and we can make a few changes to fit most of what they wanted.  The truck has come in and does no qualify for x plan (Ford Partners) because the order is under a company name.  The manufacturer is no longer producing this model.  The discount comes from the manufacturer not the Dealer.  We apologize for any frustration this may cause. 

  Thank you for allowing us the opportunity to respond.

  Customer response

  10/14/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22381324
  
  I am rejecting this response because: 

  I contacted Ricart ford in early to order the 2024 F450. I was told from the start, and multiple(10+) times over the ensuing months, that they would accept x-plan. I came to look at the truck on 10/03/2024. We came to a price for my trade in and price for the new truck, which included x-plan. See attachment.

  The salesman name was Ryan Dickey . I told them I would call the next day  and let them know. I called on 10/04/2024 at approximately 11:00 a.m. to agree to the deal. I was then informed by multiple people at Ricart that x-plan would not be accepted. This made a difference of over $5000. After talking to multiple managers, the final one said they would try to sell it for a higher price than I was paying.

  Their response has some truths and misstatements in it.
  1. Ford is still making the F450.

  2. I was never told,the original order wasn’t coming. They contacted me in early September to say it was coming.

  3. They ordered this truck thru a back door fleet deal so they could have vehicles to sell.

  All I was told, from start to almost finish, was x-plan would be accepted. The attachment shows that.

  
  Regards,
  
  Mike Weinandy

  

  Business response

  10/15/2024

  The truck the consumer is referencing was sold and no longer available and the manufacturer is not accepting any orders for this model.  It would be best if the consumer works with another Dealer.  Thank you for allowing us the opportunity to respond.

   

  Customer response

  10/16/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22381324
  
  I am rejecting this response because: 

  What is my recourse here? Ricart revoked a deal because they could sell it at a higher price. This was after agreeing, and putting it in writing, that they accepted x-plan. The difference is $5335.00. I am still looking for this model of truck. Ford is still making these trucks. Ricart is lying on that issue also. They offered me this deal, then reneged on it because they could get a higher price. They told me that.

  
  Regards,
  
  Mike Weinandy

  Customer response

  10/17/2024

  This is the agreed upon price from ricart. I told them I would let them know the next morning,  which i did.  Then they said no on the x-plan. This is listed on the attachment i am sending.  Multiple times I was told yes on xplan. Only on day I agreed to final price was it yanked away.  It wasn't the truck I originally ordered but I was told xplan would apply to that as well.  Difference of $5335 in total price.  Is this attachment doesn't show up,  please contact me as I can send another way. 

   

  Mike

  

  Business response

  10/17/2024

  As explained before the X plan discount is approved through the manufacture, not the Dealer.  The truck did not qualify when submitting their information.  The truck is sold to another buyer, and the truck this customer ordered never came in.  The manufacturer cancelled the order.

  The customer may want to order a truck through another Dealer

  Customer response

  10/18/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22381324
  
  I am rejecting this response because:

  Once again,  I supplied the offer to BBB from ricart with the xplan on it.  I don't know what else to say.  I've located another truck but xplan may not be accepted on this.  The difference would be $5335. 

  Xplan was offered at ricart,to me, from February  of 2024 thru 10/03/2024. They apparently found another buyer willing to pay a higher price in the time before I called back to accept their offer. 

  Ricart does things like this every day.  They're used to it and doesn't bother them.  It's new to me.  I'm just trying to recover the extra money I may have to pay for a similar truck.  

  Does the offer sheet from ricart,  their own paperwork, not count for anything?

  
  Regards,
  
  Mike Weinandy

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 30, 2024, I took my 2019 **** F150 truck to Ricart ******************* At the time I took the truck in I did not have any transmission fluid leaking underneath the vehicle. The ****************** looked at the truck and said the transmission lines were *****, and it would cost over $1,000 to repair the lines. When I went to pick up the truck I was then told the lines were leaking and it needed to be repaired. When I took the truck in it was drivable and now it is not drivable. Now I do not have a way back and forth to work because their service shop caused the lines to leak and refusing to fix them.Also, they charged me $247.47 just to look at my truck and they made it not drivable.

  

  Business response

  09/03/2024

  We will decline financial assistance.  The customer ended up trading their vehicle in for a newer vehicle.

  Thank you for allowing us the opportunity to respond.

• Initial Complaint

  08/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hi, so I was having issue with my vehicle last week, on Sunday August 11th. I dropped my car off at the Ricart Kia ******************* I knew that my vehicle was misfiring and that this was the issue I wanted them to look at. After I dropped it off they took a look at it and called me on Monday, August 12th. I was told that the spark plugs were the issue and that it would cost be about $500 bucks to fix. I allowed them to fix it and picked it up that day. As I drove away, about 15 mins later, my car started to have the same issues again. I became very frustrated as they did not fix the issue. I took it to a different dealership (********************) who were able to fix the issue. ******** *** determined that the Coils were the issue, not the spark plugs. After they fixed it I was good to go and have not had issues since. They informed me at this new dealership that the spark plugs were never the issue and that I should pursue a refund. That is what I am currently doing now, but I can not seem to get ahold of anyone at the dealership. When I call the *** service department at Ricart I am put on hold for 10 + mins and then told that the manager would call me back. I have yet to get a call back many days later.

  

  Business response

  08/21/2024

  Were sorry to hear the customer still had concerns with their vehicle after replacing spark plug.  According to the repair order found misfire in cylinder 2 and spark plugs oil soaked.  So the plugs definitley needed replaced.  After replacing the spark plug ran test and there were no misfires present at that time. If the customer would like to share his repair order we will be happy to review.  

  Thank you for bringing this to our attention and allowing us the opportunity to respond

  Customer response

  08/25/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint : 22169212
  
  I am rejecting this response because:

  I am sorry that your tech believes that their repair was sufficient. Please see the attached document. This document highlights that a different repair shop found the actual issue and repaired it. Please look at the dates for confirmation. I also included the receipt from the Ricart Repair shop where they Mis-identified the issue and repair the wrong part. I have already confirmed with the other repair shop that replacment of the Spark Plugs was not necessary.

  If some kind of financial agreement is needed I will take payments as well if the shop is lacking liquid funds. Contact me at my email if you wish to come up with an agreement. I can also bring back my vehicle and have the old Spark Plugs reinstalled, and return the new ones if that will get my money back. 

  Regards,
  
  *******************

  

  Business response

  08/27/2024

  Thank you for sharing a copy of your recent service with ********.  We decline reimbursement for the spark plugs because they were saturated in oil they were needed.  If you allowed us the opportunity to check further concerns you were having we would have also recommended coils, but did not want to add additional parts if not needed.  After we completed the service there were no issues.  

  We will be happy to offer you reimbursement for the service ******** performed as a one time gesture of goodwill $100 deductible.

  Thank you for bringing this to our attention and allowing us the opportunity to respond.

  Customer response

  08/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. 

  While not an ideal outcome, I expect the $100 compensation will be the best I can get. 

  
  Regards,
  
  *******************

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After buying vehicle, in may. Drove it until the end of june when it broke down. Since then the car has broken down more then. Since then i got it back one week after a jeep dealership and ricart dealership looked at it and said it was fixed. Got the car back and it broke down again. Since then i have not had my car back and i am being told it cannot be fixed from them and they are sending it to ***** jeep dealership. Since then I am reaching out about options i have and being told multiple times different things from sales managers and from the Customer affairs from ********************. The two things i am being told i have to wait to see if it can be fixed from *****, or trade it in for a car at a lesser value or find a bank that would take my negative equity which would be putting me in more debt. I have asked about trading the vehicle in for the same value or near to what I bought the vehicle for and I was told that wasn't an option. This has been on going since the end of june and just want to be able to drive a vehicle that is mine and that is safe, and not the rental.

  

  Business response

  08/27/2024

  We are assisting the consumer with the concern they have addressed driving their 2019 Jeep Compass purchased from our used car department this past May.  It seems to be an electrical concern and was sent to a Jeep Dealer to service.  The customer purchased this unit AS IS. 

  Thank you for allowing us the opportunity to respond

  Customer response

  08/27/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22163230
  
  I am rejecting this response because: due to the fact of the process of getting this car fixed it has now been since June 28th I have tried to work with them daily to resolve this issue. I was told multiple things from sales managers there as well as others I spoke with. I also have to be the middle man between the new dealership looking at the vehicle as ricart did not give me updates and lied about when the vehicle was at the new dealership. I also have tried to figure out multiple times if I was sold a bad vehicle. Currently I have asked for what the work was done in November, at first I was told they don't think they can even give me that information. I was then given the information and was told that the customer affairs would know what work got done and if this was a previous known issue. I was told they don't know. I have also asked multiple times about paperwork about what is actually being worked on my vehicle and each time they said sure I have not been given it. I have also asked multiple times what would happen if the car I was sold by them cannot be fixed and was told that I can trade it it. However that would mean be putting me in more of debt and no fix for a vehicle they sold me that continues to not be able to be fixed. I have been talking with lawyers about what can be done as the dealership is telling me that there would be no fix from them if the car is not repairable. Over the course of nearly two months ricart has went back and forth of what can be done. I was also told from a sales manager that I could get a replacement if it took them to long to have the vehicle to be fixed. Then I had a other told me they can't help buyers remorse. I bought a vehicle thinking it worked. As of currently I was lied to as the vehicle keeps breaking down and that no fixes have been done. Also the first time I was told it was fixed it wasn't and almost got in another accident due to the car they sold me.
  
  Regards,
  
  *****************************

  

  Business response

  08/30/2024

  I spoke with the customer yesterday informing them that the ******************* was unable to verify the concern.  Leaving them with no repairs done at this time.  We are arranging to have the customer's Jeep picked up so we may return the vehicle to them.  I also suggested to the customer if it happens again while in his possession they have a *********** service the vehicle.  They are better equipped and can share the information with the Jeep manufacturer.

  We apologize for any inconvenience and frustration this may have caused the customer.    

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 21, 2024 I took my 2023 Hyundai Tucson to Ricart Hyundai with concerns about the steering wheel being off center, jerking and alignment issues. They immediately told me I needed two new tires, which I agreed to. I also paid for a four wheel alignment and to have a diagnosis done as to why when the electronic controlled steering was turned on it would push my car across the road violently. After multiple conversations with the technician advisor it didn't seem he had a firm understanding of what I was reporting as the issue. They replaced the two tires and rotated them, they also did the alignment but never addressed the steering issue. I thought perhaps it was related to the alignment so I went ahead and took my vehicle. I was called May 22 to pick up my vehicle and paid the $806.98 through the mobile app and was told I could pick up my vehicle from the sales manager as I couldn't get there before they closed. When I arrived, no one could tell me where my vehicle was and I had to walk around the dealership to locate my vehicle. It was dirty and the plastic was left on the seat, like they didn't expect me to pick it up. It was also at the very back of the building, where vehicles sit while they are waiting for parts. The DOT numbers that are documented as being put on my vehicle do NOT match one of the tires that was actually put on my vehicle so I'm not even sure that the tires that are on it are the correct ones and I have opened a complaint with Hyundai for resolution. When attempting to speak with Ricart my fiance and I were called liars for what we stated the issue was when I initially went in. We've been told the alignment is only warrantied for 30 days but they have not been able to provide any documentation for that. My vehicle is currently at another dealership where I am paying for another alignment less than two months after they had my vehicle.

  

  Business response

  07/22/2024

  The customers vehicle is here and determined the passenger front tire is cupping and needing replaced which maybe causing the pulling when the assist is off.  This tire will be warranted and replaced with the same tire brand that is on the driver side front.  Once completed our technician will drive the vehicle to confirm.

  Thank you

   

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  took my mitsubishi outlander to ******* services for a window that dropped back in April 2024. it was fixed with the warrantee and some out of pocket expense for me. within a few weeks the window had broken again. I was told this was a different concern and I needed to pay an additional amount for this repair. I contacted the manager, finding it difficult to believe that the same window that broke just weeks prior had broken again for an unrelated problem. I was transferred around to multiple people prior to reaching the correct person. when I reached a manager, ****, he interrupted me while I was explaining the situation. stating that he couldn't get a word in for discussion, this was my 5th time explaining my concern, so I was just rattling it off, yes anxiously, once again. when I mentioned that I thought that this problem with the window may be an extention of the previous problem, **** accused me of believing that the mechanic had purposefully done this to my vehicle. I explained that i was wanting the vehicle to be thoroughly looked at and to not have to be brought back in. I still had to pay about half for this second visit. within 48 hours the window was not rolling up again. I had to take it back in for a third time. I was told by *******, the only way it could have broken was for someone to put their fingers between the window and the frame and pull down, forcing the window down. I picked it up again, and before I got home the window broke. now, at the 4th visit I have been told, that the door was an after factory door, not standard, they cannot guarantee that the window will remain fixed. yet they attempted to align it at this time. it is ready to pick it up as is, if the window breaks, they suggest a new door. I have ask for a refund so I can take the car to a mechanic who is able to fix it,or at least start with correct information. I have been waiting since Friday to connect with the manager, ****'s, manager, *****, to discuss.

  

  Business response

  06/19/2024

  Reviewed the customer file.  This is a 2017 Mitsubishi Outlander with 96,913 miles not purchased at our dealership.  ****** shows the unit has had 3 damage incidents listed minor prior to the customer owning.  The first window repair we completed was May 2024 replacing glass window and regulator at 94,386 miles.  Second repair was at 96,623 miles window is not rolling down or up, found the window tabs broken and required window to be replaced, customer paid half.  96,819 miles June 4th window fell again when she shut the door.  The repair consisted of the window regulator directive not going up and down removed and replaced no charge. 96,913 miles June 10th window is off track.  Found aftermarket door flexing and adjusted window regulator tracks and panels.  Customer is having same issues.  It is recommended they replace the aftermarket door.  Customer declined.  We declined to offer further repairs to the window and regulator until recommendations are completed.

  I hope you will understand our position.  We decline a refund.  The customer has the parts they paid for.  The only labor charge was the first repair  No labor charges for the last three. The window will not operate properly until the door is replaced. 
  Thank you for allowing us the opportunity to respond.

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a Mazda CX-5 from Ricart Used Car Factory in February 2024. The car smelled of new car smell when I bought it. Three weeks in it began to smell like smoke when the “new car smell” wore off. My son has a disease called Eosinophilic Esophaglitis. When he is exposed to environmental allergens (like smoke) his esophagus becomes inflamed. He has had this disease since he was three and is now 10. Ricart was disingenuous by selling a car they knew was saturated with smoke, covering it up and not disclosing that this was the condition when I purchased the vehicle. I would like them to clean and detail the car to get the smell of smoke out of the car for free.

  

  Business response

  05/22/2024

  The customer had a loose door panel and the technician was able to pop it back in place.  The customer also brought up they were smelling smoke within the vehicle and requested a detail.  We offered half off but was declined.  Being a used vehicle we detail and clean them up for retail sales.  If the customer would sill like to take advantage of this one time offer of half price on an interior detail, we will leave it available until June 7, 2024 as a gesture of goodwill.

  I hope you will understand our position.  We appreciate you allowing us the opportunity to respond.

  Customer response

  05/26/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21740208
  
  I am rejecting this response because: 
  My son is still getting sick due to smoke smell. I have attached his current medical conditions to this email. I believe that Ricart was disingenuous when they sold this vehicle and it is impacting my son’s health. The least they can do is pay to clean the vehicle. 
  ******** 
  Regards,
  
  ******** ****

  

  Business response

  05/29/2024

  We are sorry to hear the concerns the customers son is experiencing.  Being allergy season does not help matters.  We detail our Used vehicles prior to offering them for sale.  This vehicle was purchased in February of 2024.  We do not know how the previous customer may have used the vehicle while under there time of usage or the new customer. 

  The customer is welcome to see if we can trade their Mazda in for a new vehicle which may help solve the concerns.  If not we will be happy to offer a one time detail cleaning at 50/50.  If this may be something the customer is interested in please let us know.

  Thank you for allowing us the opportunity to respond.

• Initial Complaint

  05/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a **** *** ******* from Ricart Auto Mall in August of 2022. In October of 2022 my wife was driving the vehicle to work and the oil light came on, we took it to our mechanic who said it was low on oil, he said that KIAs and Hyundais were known for burning oil and oil consumption. Anyway after that I got to researching this and come to find out it had been serviced at been traded it at Ricart for the exact same issue. I only found this out because I contacted the dealership where it had been worked on close to my house(the previous owner lives in the same city as me). Anyway that dealership told me that they had tried to get engine replaced but it was denied by KIA, hence why the previous owner took the vehicle back to Ricart to trade it in, the previous owner told Ricart that it was. Burning oil and the service department knew it was burning oil yet they still decided to sell the vehicle to a consumer. I tried to have Ricart replace the engine but they denied and so did *** even though I paid for and extended warranty from the dealership. After talking with **** ******, the consumer affairs person at Ricart she told me to trade it back in and they would help me out. Helpings out did not happen though, I traded it in on the car of my choice which should have been fine, but instead of it being basically an even trade Ricart stuck me with $5000 in negative equity, why they blame it on the vehicle I chose which is a bold face lie, it had nothing to do with me choosing that particular vehicle, it had everything to do with them not getting rid of the negative equity that was still left on a vehicle they willing sold that they knew had problems. I have tried multiple times to the $5000 back without taking them to court or anything, but they like to blame me the consumer for picking out the wrong vehicle. All I would like is my $5000 so I can refinance the vehicle and be paying what I was paying on the original vehicle I had bought from them.

  

  Business response

  05/20/2024

  We had offered a vehicle that would be close to where they were at with the ******* they had recently purchased but they wanted a particular used vehicle.  They made the decision to sign under the terms offered for the vehicle they wanted.

  Thank you for allowing us the opportunity to respond

  Customer response

  05/21/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21719793
  
  I am rejecting this response because: 
  
  Regards,
  
  ***** ****

  Customer response

  05/21/2024

  A customer should not be forced into buying the vehicle that the dealership wants them to get into just because they screwed up, a customer should be able to get the vehicle they want. Ricart sold me a vehicle they knew was defective and then when I found out about everything they wanted to force me into getting a vehicle they wanted to put me in instead of having the choice of vehicle. The negative equity was because Ricart wouldn’t get rid of it, not because of the bank, banks don’t determine negative equity, dealership to with determining how much they will give you for said trade, Ricart was willing to payoff the car they sold me that was defective hence the 5,000 in unneeded negative equity that should be given back or paid toward the loan so I can refinance at a reasonable payment like I had on the sorento. I have email proof from the previous owner that she told the sales person had ricart it had problem and I have emails from one dealership to Ricart where Ricart acknowledged it had problems and that the vehicle had been taken in on trade. Ricart also refused to fix the vehicle either which they could have done. 

  

  Business response

  05/24/2024

  Our position has not changed.  The customer purchased a vehicle and agreed to sign documents for a vehicle knowing what they were signing.  No one made the customer sign anything or choose the vehicle they wanted.

   

  Thank you for allowing us to respond

• Initial Complaint

  04/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a **** **** ****** brand new off the lot March 01 2020 we bought extended warranties etc. My sunroof is leaking but it is due to a manufacturing issue. I agreed to pay a portion of the repair as **** agreed to pay a portion as well. I was told 7-10 business days is how long it takes for the piece to come in to fix the issue. This was March 14th. to this day I'm told there's no actual date we can expect it and I'm unable to use my car during the yucky weather the interior is getting ruined I bought a car cover for just under 100$ but I have missed 3 appointments this week! I am disabled I am still doin physical therapy and had to miss it 1 time, I missed my PT for my back, ***** ******, and I missed a CT of my abdomen due to no transportation. I've requested **** or Ricart to get me a rental car and they store my car until it gets fixed but nope so buying a BRAND NEW CAR taking care of ALL the maintenance upkeep buying the extended warranties ect did ABSOLUTELY NOTHING for me. I drove this car off the lot with 28 miles on it and I have purchased Many of my vehicles from Ricart basically every new car I've owned....definitely will be looking for a spot that values their customers.

  

  Business response

  04/09/2024

  We are aware the customer has a sunroof leak.  The customer manufacturer warranty is exhausted under 3 year/36,000 miles.  We the Dealer reached out to **** seeking financial assistance to assist the customer for the repair and was provided some assistance from Ford.  **** tells us the glass is on back order with no ETA at this time. The customer is welcome to reach out to **** the manufacturer about her vehicle request. 

  Thank you for bringing this information to our attention and allowing us the opportunity to respond.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩