ComplaintsforR and R Waterproofing and Concrete
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Complaint Details
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Initial Complaint
06/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
-This company was contracted to waterproof and stop collection of water on a second floor and main floor porch and then to add Trex overtop of that job for curb appeal. -They began the job on 10/18/21. -The business was paid $6970.55, the trex materials purchased that the business has ruined was an added $6741.71. In addition the added water damage to the wood sheathing under the siding the drainage pipe and cornering over the 2x6 that is being estimated for repair through a different contractor. Several specialists have confirmed in writing that this job was done extremely wrong and caused the damage we are currently needing fixed. -The business committed to waterproofing both top and bottom decks and then appropriately adding on trex decking -The structural 2x6 on both corners of the house are water damaged beyond repair and require replacement, this is evidenced to be caused by this company with both before and after pictures of their job and where the water is seeping into the house once they began their job. The sloping noted in our contract was not done, there was a small pile of cement added to one spot on bottom porch. The trim added around the 2nd floor porch is actually collecting water so that it can only sit under the trex and directly onto the surface of the porch. Most boards were cut incorrectly and do not match up, also causing gaps that water is seeping into. The cement board on the existing contract was not added on the 2nd deck. The top deck is not picture frames, the sides of the bottom deck are open to the elements, the trim on steps and around bottom deck is coming off and or pieced together like scrap. -I have attempted to resolve through text the owner Rick H has stopped responding and denies accountability of the major water damage and repair needs -estimate #150 and #151 -Including after pictures however before pictures are on hand
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.