ComplaintsforEnglefield, Inc.
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Complaint Details
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Initial Complaint
07/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On July **, 2024 at 2:21:49, at H3**4373334333****033H on ******************************************************************************;**************, I prepaid for Gasoline, two Spicy Italian Subs, and a Mountain Dew. My vehicle was at Pump #**, I proceeded to go outside where my boyfriend was supposed to be pumping gas. He said the pump was not working. He tried to hang it back up and retry but it still did not go to the prepaid that I had just paid for. I went back inside the H3**8373**23038363335H to my cashier ******, and told her the pump was not working. I stood at the counter waiting for her to fix the problem. She picked up the phone and talked to someone for a bit, then told me there was nothing she could do, that I would have to bring my receipt back to the H3**8373**23038363335H Monday morning, and talk to her manager because the gas had already been pumped.
At this point I became extremely upset. I had paid $***** for gas and she had put my money on another pump, pump #3, and it had been pumped already by someone else. I still needed gas. After I calmed down, I paid for ANOTHER ***** in gas, because my vehicle still needed gas, and I had to move to a different pump #**. I possess both receipts.
Business response
07/23/2024
This is a situation that will require more research. It will handed off to our operations team to investigate fully and respond to the customer.
******
Business response
07/23/2024
Made contact with customer and will be refunding her money on 7/24/24.
******
Customer response
07/30/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
*********************************Initial Complaint
05/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 5/3/22 I used a debit card at the new duchess gas station at 9550 johnstown rd . the card was new and was for $75 and from my health care provider. The pump shut off at $57 dollars leaving a balance of $18. on the 22nd of may I returned to use the balance of $18. at the same pump it said there was no balance left I went inside and the man behind the register said he was not sure how to correct it .after several attemps. we were able to reach a lady who said her name was ********, She also said she was the manager she said if we came in to the store she would give us a gift certificate for $25.when we got to the store ******** and a man named ***** met with us. ***** said he would not give us a refund. He was very rude. he claimed he was the manager I told him that I would take this all the way to the BBB and any one else who would listenBusiness response
06/10/2022
Hello! All refunds in this nature are not dictated by us as a retailer but rather by the credit card or bank that the customer is using. The refund should be reflected by now on their account or they can contact their bank to resolve.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.