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Complaint Details
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Initial Complaint
05/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
traded my 2022Hyundai kona in for a 2021 chevy equinox. Asked the salesman before i drove their car if the "stop-start" feature of the car could be shut off and he said yes it could be. Turns out this was not true on this particular vehicle. Car shuts off engine at every stop light and then restarts. Very annoying to drive . We bought a new equinox back in 2018 and ;had to return it two days later. It costs us over Four thousand dollars to return the car!Business response
05/11/2024
Mr. **** came into our dealership Saturday morning and we resolved the situation.Customer response
05/13/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
****** ****
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.