56 Customer Reviews
Review from Chris H
1 star11/12/2024
Absolute scam of a website. It was so bad, I had to get ****** involved to get my money back. ****** even told me this "store" lied to them during the resolution case and it was one of the worst cases of fraud they have ever seen.The items you receive look NOTHING like they do on the website. They arrive looking horrible, as if they were tied to the back of a car and driven across gravel. It looked horrible. I immediately filed a case with ****** and got all my money back. You have a 10 day period to ask about orders. I emailed them 6 times and did not receive even one response from their "helpdesk" - it's a scam.Again, ****** literally told me they lied about their case and they should be ashamed. They tried to fake evidence, made false claims, etc. to win the case but ****** saw right through their shady actions. I have never interacted with a more shady online "store" in my life and I buy things online all the time.Can't wait for them to reply to this and try to make up some more false claims just like they did with ******. Luckily, like ******, we can all see through their lies.STAY AWAY AT ALL COSTS. **** WEBSITE.
Horror Merch Response
11/13/2024
As you have 7 different orders from us prior to this purchase - all inclusive from the same print shops that you "have problems with" the print quality - it is not correct.
You even said the day after purchase that you would be disputing the charges, all due to buyers remorse before items even shipped that were already in print production
Also pretty sure that ****** would not give you a $800+ credit after you were refunded for the items that were still in production once your dispute was found in our favor due to buyers remorse.
Also you tried to place 9 more orders with us yesterday - we had immediately cancelled them due to your social media and dispute history.
The shirts have already been returned to you, cat hair and all that had sent to us trying to get a refund for items that were printed properly and by the same print shops you received items from before.
If you have further issues, contact ****** as they found in our favor that buyers remorse is not something covered by us - or them.
As we do not cover, and as ****** does not cover buyer remorse, you might want to see what you purchase before threatening refunds and posting negative reviews for incorrect customer purchasing.Horror Merch Response
11/13/2024
As the customer is now modifying other reviews to saw items were not sent etc....
tracking and refund info is below as we are not spending any further time on this customers interactions as items have been returned and remaining items (that were still under 30 days from the original purchase) were not yet delivered.
if the customer has any further issues or questions they can contact ****** as they have already closed the case in our favor for the items that were not mispirinted and the customer said they would file a dispute within 24 hours from purchase as a buyers remorse purchase.
You ordered 38 shirts. 31 shirts were sent to you and delivered with the tracking numbers below - so yes you did receive items.
You also violated our terms and conditions that you agreed to the next day saying you were going to file a dispute because you couldn't make a shirt change or cancellation.
Customer Agreed to the Terms and Conditions on
Thu Sep 05 2024 12:44:15 GMT-0400 (Eastern Daylight Time)
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Your item was delivered at the front door or porch at 10:46 am on September 17, 2024 in *********, ** 08540.
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Your item was delivered at the front door or porch at 1:33 pm on September 26, 2024 in *********, *********
You state in this review that you did not receive any items, however your ****** case States:
"buyer reported that they weren't satisfied with the item or service they received"
So again, you received ************************************* process under 30 days from purchase at the time of your dispute
****** required you to send the shirts back.
The shirts you returned to ** were worn, missing the original logo stickers, missing the hang tags for the Universal Monsters items and had pet hair all over them.
****** does not support buyers remorse so as the case was found in our favor the shirts were sent back to you in the same pet hair pile that you had sent them to us once we took photos of each item to make sure it matches what is shown on the site.
Once this was found back in our favor you were also directly refunded for the remaining items that were not yet shipped to you minus the ****** dispute fee and reshipping fee and the cost to send the shirts back to you.
Oct 18, 2024Refund to Evolution BeatsDetails-$157.50 USD$0.00 USD-$157.50 USD
Case status:Closed
The case was closed in [the sellers] favor.
Oct 22, 2024
This case was closed
This kind of interaction from you is exactly why we have blocked your ****** account from interacting with us and we have also banned you from our website from purchasing from us in the future after trying to flood us with 9 purchases that were instantly voided yesterday.
Which is why you're posting today instead of 3 weeks ago because we've blocked your access from attempting this again.
Due to your continual posting, editing replies and also distorting that items were delivered, ****** found this in our favor and your items were returned, we will not have any further updates and will just wait for this review to get tossed for posting false information
You've received the shirts, you've received the refund. You're no longer taking up our time because you are trying to give us a black eye for fraudulent customer interactions for purchases we've filled.Review from Sean M
1 star09/30/2024
Complete scam site, ordered a pre order for an item in 2022, this item was available on ****** immediately, tried to cancel the order and couldnt. Never received it, made a complaint on a social media site and they said they refused to fix our issue because of the complaint, finally threatened with legal action and they sent me a store credit, used it for a shirt in January 2024 and 9 months later still has hit comeHorror Merch Response
10/01/2024
Please be sure to check your spam/filtered emails as we had sent an update and merch voucher Dec 15 2022 regarding this purchase.
The voucher has been resent as well.
Review from Lisa H.
1 star08/19/2024
I ordered a $30 t-shirt over 9 months ago. It never came and I can't get any help from customer service. I've tried asking for help several times and only got a couple automated responses. Now they just ignore me. As far as I'm concerned, they stole my money. Their site is a scam and they can't be trusted. Customer service is nonexistent. As a customer, I have no recourse and I guess I'm just out the money. There are better places to buy from. Don't take the chance with this unscrupulous company.Horror Merch Response
08/19/2024
You refunded $24.99 USD on PayPal Express Checkout.
Nov 09 2021Please contact your billing provider for further information
Customer Response
08/22/2024
No, actually, this is the second time Horrormerch.com has done me wrong. The order I referenced here was placed on January 8th of this year. So it's been 8 months (not 9) and I've yet to receive the ********* tshirt or a refund. I gave you a second chance and you did me wrong again. Honestly, I don't even remember you sending the first refund. I'll never order from you again.Review from Steven H
1 star07/15/2024
I ordered a figure on pre-order at the end of 2022. The item never came out and 8 months later I got notified I was to either receive a refund or a gift card if they do not hear from me. I try to contact them several times regarding my refund but they never responded. After the 4th or 5th email I sent them once the time to get my refund ended and they contact me back to send me a gift card. I told him I did not want a gift card and I tried to contact them several times regarding my refund. They claim to never have received my emails regarding a refund. So I took the gift card and ordered six items in October of 2023. I received two of the items about 2 months later. I have heard no updates regarding the other four items for several months. When I try to contact them regarding the order I get a generic automated email and they never respond to my inquiries. I would never order from them againHorror Merch Response
07/24/2024
the remaining 3 items were previously refunded to the merch voucher you had used at the time of purchase - and this information has been resent. Be sure to check your spam/filtered emails for further informationReview from Bree H
5 stars05/17/2024
Never had any issues with horror merch, always received everything ordered in perfect condition and care. It's important to read text when ordering items, but they are great with providing detail and when you should be expecting to receive your items.Review from Joseph P
1 star05/06/2024
I pre-ordered a Misfits Crimson Ghost figure. After several months I wrote asking when it would come. They ignored my email. I wrote again and they cancelled my order and gave me a partial refund. Apparently they have a clause that they can steal your money for contacting them. I went on twitter and Reddit and saw many people having the same issue. They are criminals.Horror Merch Response
05/08/2024
As you have received 2 previous purchases from us:
USPS
**********************
Delivered on
Thursday, September 14, 2023USPS
**********************
Delivered on
Monday, October 23, 2023Along with a refund in full to your account, as of march 20, please contact your billing provider for further information.
Calling us names when we have fulfilled and fully refunded your purchases just to cause trouble will not help your review.
Review from Niki K
5 stars04/17/2024
I placed my order for new POP figures a couple days ago, and the package is already in route to me. ORDER #********. I've never had an issue with a package and I've been a customer for years. HorrorMerch is the best website for horror movie memorabilia, collectibles, tshirts, etc. All products are the best quality, there's so much to choose from, the website is easy to navigate, customer service has always been prompt and friendly, and you get your in stock products pretty quickly. They also run a lot of specials (like BOGO deals, etc) which is great if you're on a budget.Review from Jason C
1 star04/08/2024
I bought 60 dollars worth of merchandise, when the item was supposed to be in stock they updated my order as fulfilled. There's no way to contact them through the website and all messages are turned off through their social media. Got burned clicking on ad through Instagram, just shameless. Maybe they ship a few things here and there to stay in business but this site needs to be shut down! Advice, never buy anything direct through credit card use Paypal always so you can get refund from sites like HorrorMerch!Horror Merch Response
04/10/2024
As we have previously responded - these items are awaiting restock and will be shipped once they are restocked. We will update your tracking information once your items have been shippedReview from Steven S
1 star03/15/2024
These Guys ripped my kid off of $32.99 for a shirt we ordered on 11/27/23 for Christmas. "Made to Order" Never arrived. Email the company and get canned answers. ZERO customer service. absolute clownage running deep in clowntown, OH Below is the same response I keep getting from them. Lost a customer and getting dinged on BBB for them STEALING MONEY As these items are made directly for your purchase, they will take at least 10-14 business days (business days do not include weekends or holidays) before they are able to ship. Most designs will ship within this timeframe, but exact shipdates will vary depending on the direct license or origin print shop (within the US) per design. All Items Purchased require a non-refundable deposit to directly print or reserve these items for you. Once purchased - these items are not able to be exchanged, cancelled or modified as they are directly put into production directly for your purchase or reserved for your purchase. Discounts, refunds, merch vouchers or cancellations are not available if there are any delays to any items, at any time, for any reason. Any customer creating disputes, chargebacks or causing disruptions within our email, third party sites, social media, etc. will have their purchase cancelled minus a required 40% Non-Refundable production/restock fee per all remaining items per shipment beyond any fees we are incurred per billing provider.x I see another complaint from JOHNM that has the EXACT same issue we are going through. HORROMERCH are charlatans.Review from michelle s
1 star03/10/2024
Couldn’t give negative stars so I had to give 1. Don’t buy anything from this company. They will take your money. Claim your item has shipped and when you still haven’t received it months later, they’ll say the items will be sent when they receive them. They won’t respond to you except to occasionally give you a load of ****Horror Merch Response
03/12/2024
The customer has already been contacted regarding this issue - further action has been stated to the customer directly if needed.
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To our customers:
Due to direct privacy concerns (for our customers and our business), and previous moderation/mediation issues within the BBB, we are no longer able to reply directly to customers within this BBB forum or BBB comments.
Apologies for this information, but customer privacy comes first.
If you would have further questions regarding purchases, products, ship times, refunds, etc., please revisit the following correspondence for further information:
- direct product descriptions purchased for posted ship times minimums
- previous email responses sent to you (including any automated emails), be sure to check your spam/filtered emails for further information.
- your purchase receipt
- the terms of service you had agreed to prior to purchase
We will also take a second direct look at your inquiry as it has come back to our attention. Any further updates will be sent directly to the customer via secure email instead of possible privacy concerns again via the BBB.
As shipping may take longer for some items than others (Made To Order Clothing Items Etc.), these items are shipped as they are available/have been restocked/are directly printed for your purchase. Please revisit the product descriptions of the direct items you had purchased for ship times and further information.
Please Note:
The BBB is not able to force faster production times, ship times, refunds or line skips - to any customer, for any reason.
All purchases are shipped in the order they are received - by date and immediate shipping availability.
All refunds are processed by date and in the order they were purchased.
We are not able to offer line skips for faster processing, shipping, refunds or any other reason.
Posting a new case or review on any third party websites will not speed up any action, shipping, refunds, nor offer line skips for faster service.
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To the BBB:
Please note that we have brought this up to the attention of the BBB multiple times via emails and phone calls within the past 18 months since this had occurred.
We had also requested our account to be removed from the BBB system multiple times due to these privacy concerns. The BBB has since denied us the ability to remove our account due to "Freedom Of Speech" as the reasoning for denying removal of our account.
As per the BBB's reasoning of "Freedom of Speech", we are using our "Freedom Of Speech" within our BBB comments and reviews to alert customers and reviewers of the practices within the BBB that we have directly received, directly witnessed or directly encountered.
Any action by the BBB to our limit our account, modify/delete our posts, or any different action taken resulting in removal or limitations - will be documented and further sent to outside, and interested parties, for further investigation.
This also directly includes starting communication with:
International Association of Better Business Bureaus
4250 FAIRFAX DR STE 600
ARLINGTON, VA 22203-1665
(703) 276-0100
If there are any further inquiries required by the BBB, you may contact us at the previous email we have sent inquiries from, or call the number previously used to contact you, during normal business hours and at your convenience.
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