ComplaintsforGame Show Battle Rooms - Columbus

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a booking for noon on 5/11/25 for the classics game show room. I called the general customer service line earlier to make a complaint about the questionable behavior of your game show host, ***** before I post this complaint online. I understand that when you go on a game show, the host will poke fun at you. I get it. Some banter like that is needed to maintain a light and fun atmosphere. However, ***** went too far. If I would have been near ***** and heard him say some of the things he said to one of my friends, I would have walked out. One of the participants today, a good friend of mine, elected to wear a mask today to protect himself from COVID-19. When ***** saw him wearing the mask while he was trying to answer a question, ***** said, “I can hear him. He’s muzzled.” If he would have stopped there with his comments, I wouldn’t be upset. It’s what I was told he said next that really made me livid! When my good friend was walking up to spin the wheel, ***** called my friend a “gimp“ followed by, “Sorry, mask joke!” Now, I know exactly what ***** was referring to. He was referring to the film “Pulp Fiction” and a gross character in that film known as the gimp. I’m getting even angrier as I type this out because we paid a decent amount of money to your company today just for one of your “hosts” to completely embarrass and degrade someone who is very special to me! If he wants to wear a mask, that’s his right. There’s nothing wrong with him, and I don’t appreciate the implication that my friend is wrong for choosing to wear a mask. I’m just so disgusted by *****’s completely outrageous and uncalled for behavior! If this is the kind of behavior you support from your “hosts,” then I will never set foot inside one of your locations again! I want someone to respond to me or call me to talk to me more about this. I was offered a free show as a response but have no interest in returning for fear of the exact same thing happening and for logistic reasons.

  Business response

  06/06/2024

  ***********,

  In addition to our emails and phone calls, again, I am terribly sorry for our game show host's jokes made towards your friend during your show on Saturday May 11th at 12pm. We do allow our shows to be improv as our hosts interact with the teams and create humorous banter while experiencing being on a real game show. We however, do not condone distasteful jokes in regards to someone's personal life choices. 

  I have spoken with the game show host and he did admit to two jokes being made and on the second one, he was able to read the room & it was at that point that he couldn't tell if it landed appropriately so he immediately apologized to your friend in person, in the moment and your friend thanked him. Again, I apologize for my employee’s behavior. We do not condone anyone being treated poorly, whether disguised as a joke or not. I did, in fact, let that game show host go from our team to ensure we meet our high customer service standards and to ensure that this never happens again. 
  
  We will not be offering a full refund as members of your party left raving reviews with pictures on the day of your show expressing how much fun they had so I am still going to leave the credit on your account of $488.41 for one year from the date of your show to come back and play with us in the future in hopes that you will give us another chance as this is very serious to us and we would like a chance to make it up to you. I will provide a new game show host and a new producer to ensure you all have an amazing 10 star experience!! I would be grateful if you gave us another chance at redeeming the name we've worked so hard in making for ourselves. We can and absolutely will do better!!

  Hope to see you guys in the future! 

   

  ******* ****** -General Manager

  Customer response

  06/06/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: 
  You make it sound like all 12-13 people left raving reviews. Only one person in my party left positive reviews. So that isn’t really good support of your argument. My group spent a lot of money just to have someone make one of my good friends feel like a pariah. Refund is the only resolution I’m accepting. The group I had at this event was from all over the country so it would be pretty much impossible to get that group together again on a different day. I guess you are completely ignoring that fact that I mentioned multiple times. I feel like ignoring or refusing to acknowledge my statements and valid reasons why I couldn’t come back for a show is a very bad business practice. I live three hours from your location. I can’t afford to spend gas money or put mileage on my car to come all the way back down to your location. Again, a little acknowledgment on your part as to why I can’t make your “resolution” work would be appreciated. This whole situation is extremely disappointing and ridiculous. 
  
  Regards,
  
  *********** *****

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