ComplaintsforJump Start Sports LLC

• Initial Complaint

  08/08/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I discovered Jump Start Sports when researching options online for enrolling my child in t-ball for the summer of 2022. Jump Start had a listing of available programs by geographic area on their website - including programs that were out of date (2021 programs, for instance). I inadvertently signed my child up for one of the past programs based on our location. The website indicated that further details would be sent as the program start date approached. Jump Start processed my payment immediately (2/26/22), but then there was no additional communication. I reached out to the program director listed on the website (******* *****) via email on 6/7/22 for further information regarding the program start date and details to no avail. As I reviewed the confirmation that was received from Jump Start, I then realized that I had signed up for an expired program. I then reached out to the owner, *****************, via e-mail to explain the situation and request a refund (6/15/22). **** responded to my inquiry with a single line: "we can just transfer it to 2022." I asked for additional details on when / where 2022 leagues would start, etc. via email (6/16/22) and received no response. After no additional communication, I e-mailed **** again to reiterate my refund demand (6/22/22). Since then I have had no response or additional communication from ****. Based on my reading of other parent's reviews of this organization, this is a pattern of behavior that is not unique to my situation. Jump Start acted in bad faith (inadvertently or not) by having expired programs on their website, allowing registration, and processing payment for such. Additionally, the lack of communication has been unacceptable and frustrating. Jump Start has since updated their website to remove the old programs and their staff pages have been updated to remove ******* *****. I just want my money back!

  Business response

  08/10/2022

  We are processing a refund immediately. Here is the email we sent to ***************:  "***,
  I received the complaint that you filed with the Better Business Bureau and I did see the scathing report that you made on ******* As I said in my voicemail weve been doing this for 20 years and have an overwhelmingly favorable reputation and over 80% of our participants enroll in additional programs. I realize that there was a glitch in our registration system that allowed you to register for a 2021 program. When you reached out to me about that previously we transferred your child to the 2022 program you had intended to register for. At the time, I thought that you would receive all of the information that was distributed to other families. Im sorry if you did not. We will go ahead and process your refund expeditiously and I hope you will give us another chance in the future. Im sure that your child will have a very worthwhile experience! Be well and enjoy the rest of your summer!"

  Customer response

  08/11/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩