ComplaintsforTaylor Companies of Ohio, Inc.
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Complaint Details
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Initial Complaint
03/18/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
Our home was severely damaged on August 10, 2021. We hired Taylor companies of Ohio to be the contractor to rebuild our house in early September. ***** Taylor the owner has consistently missed voicemails, text messages, and emails. We have heard excuses from the beginning such as I did not get your voicemail, I did not see your email, I missed your text messages. Since early September the work performed to our home by Taylor companies is as follows: partial demolition, rough framing(that has yet to be inspected), rough electrical(that has been inspected and passed), Three windows, two doors, and the roof has been shingled. The roofers shingled over broken and rotted plywood instead of replacing the plywood. There are nail heads showing along with crooked lines. We reached out to ***** out asking for a resolution on February 20, 2021 and have yet to receive anything more than broken promises to meet and discuss. The original costing and quoting has not been completed as of yet. Any discussion thus far of costing has been done verbally and has been extremely higher with Taylor than other contractors that I have checked with. Our house is uninhabitable therefore we have had to be placed in a rental. The homeowners that were gracious enough to rent us their home, want their house back ASAP.Customer response
05/11/2022
[[BBB TRANSCRIPTION VIA EMAIL FROM THE CONSUMER 5/9/2022 AT 5:30 PM]]
Good Evening Rachael,
***** Taylor with Taylor companies and I have come to an agreement and his company has been continuing to move forward on my house rebuild. Im not sure of the protocol at this point, but I wanted you to know that as of right now, Taylor Companies of Ohio has been doing the work promised at this point. Please let me know if you need anything from me. Thank you for ALL of your hard work and diligence with this matter.
*******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.