ComplaintsforFogt Heating and Air Conditioning

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This letter is regarding a service complaint with a local company: ***** *** ******** *** *** ********** ***** ******** **** ********* ** ***** ***** ******** (Fogt Heating and Air Conditioning is also on the bill.) On May 31, 2023, I contacted Larry L** to repair our home air conditioner. I found his company on line. Being new to the area we were not familiar with any companies and started making phone calls. Mr. L** was the first to return my call. A technician came out that day. Freon was added and our system was cooling again. The bill was $260 - $65.00 service call, $45.00 labor and $150.00 freon. Payment of $260.00, payable to Fogt Heating and Air Conditioning was made at completion of job. On July 27, 2023, our air conditioner stopped cooling again. I called Mr. L** and requested that he come back to look at our unit. This time the technician suggested adding Leak Stop in addition to more freon. I was told there would be no service charge for the second call. He said he would return in a few days to s** if a leak could be found. On August 3 a technician returned to recheck our unit. He told my husband he could not find any leak and noted the same on our bill. This time the bill was $425.00 - $75.00 service call, $120.00 labor, $150.00 freon, $80.00 Leak Stop. The following morning, August 4, our unit was not cooling again. A technician came out for the fourth time and wanted to add more freon. At that time, we still had a non-working air conditioner and a bill for $425.00. My husband told them their services were no longer n**ded and we will find someone else to fix our unit. On August 8, 2023, a technician from ***** * **** ******** came to evaluate our air conditioner. Upon arrival the technician started his inspection by looking at the furnace and immediately found the problem. A refrigeration line on the coil had come apart. Our unit was repaired that day for $269.19 and is working great now. I have enclosed copies of all invoices as well as a photo of the detached line on the coil. We f**l that we should not be responsible for the second bill of $425.00. We gave Mr. L** every opportunity to complete the job. Thank you for your prompt attention to this matter. Sincerely, ***** ****** ***** ****** 

  Business response

  09/20/2023

  9.20.2023, BBB spoke with ***** ***. He stated that the invoice for $425.00 represents work performed during 2nd service call and 3rd service call to identify what is the problem. 

  The business is not in agreement with the consumer's request to forgive the $425.00 outstanding balance due.

  Customer response

  10/25/2023

  I have reviewed the response made by the business in reference to complaint ID ******** and find Mediation is necessary.

  Regards,

  ***** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩