ComplaintsforQuaker City Concrete Products LLC
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Complaint Details
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Initial Complaint
09/19/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
9/6 ***************************** came to house, unable to locate inspection box. 9/6 @ 12:34 pm called septic provider Quaker City Concrete and requested septic plat map from *****, she would check with guys and return call. Called again @ 2:46 pm and left voicemail requesting a call back with information.9/7 @ 9:15 am called vendor, spoke with ***** again and she could not recall phone conversation from yesterday, asked to speak to Manager. Manager *** had no idea what I was speaking or requesting and would talk to the service guy, requested did not want the fat guy Will or the skinny kid. **** calls and tells me the sample could be taken from secondary hole which I indicated it had to be after UV light. Called *** back and indicated **** didnt know, he then passed the buck and said the permit ********** of Mahoning County. Called Mahoning County and they do not do septic permits.On 9/18 received in am mail a check dated 9/5 for half the contract due to unable to service customer after several attempts will not renew or service this address again in credit memo dated 9/18/2023 which was todays date.LAST time this was serviced was on 2/13/2023 by PJ/SS how do you justify half the contract when the contract began May 3, 2023 and never was serviced and wrote check for September 5, 2023? The correct math is 4 months 2 days and no service done. If you were a responsible and ethical company the complete contract cost will be refunded.Business response
10/25/2023
See Attached
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.