ComplaintsforBoyd's Tire & Auto Lewis Lewis Center
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Complaint Details
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Initial Complaint
10/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had my car towed there on September 1, 2023, and I was told it would need a new engine. I said yes go ahead and put in a new engine. It is now October 7, 2023, and I have not gotten my car back. I was told it would be done on Friday, October 6 and when I called to find out if it was done I was told it would not be done until Monday, October 9. They have had over a month to put the engine in my car and I still do not have a car.Business response
10/31/2023
Thank you for your patronage to Boyd's Tire. I apologize in the time it took to get your vehicle's engine replaced. There have been all sorts of issues with part procurement in this industry. I see that you have picked your car up and there was a $500 discount on the repair invoice. I thought that was given as a concession for the time the repair took. I also see that you had the car back for a coolant leak which was repaired and then again for a oil light on during hard right turns. Please return so we can look at the oil light issue because we certainly don't want to damage the new engine.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.