ComplaintsforEuropean Wax Center

• Initial Complaint

  02/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This is a very unorganized location since changes in management. It is not kept clean, they are out of toilet paper when you use the restroom, and the last straw was when my waxer departed from the location. I received a text saying my waxer is gone and they just put me with someone random; I inquired about refunds b/c I was not comfortable with other waxers and was given a generic contract since refunds couldn't be given after purchase; I let them know I was still making payments, and when I asked for my contract, one was not supplied. I called back again another day to speak with the manager and was told she was busy; I asked for the corporate number and the receptionist "did not know what it was". I asked her to ask the manager and the manager told the receptionist she was busy. I was asked for my name and number for a call back but then told they didn't need one b/c they pulled up my information.

• Initial Complaint

  03/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My daughter and I have been getting our eyebrows done at this location for over a year, and never had any issues until today. A few months ago, the sales associate asked me about purchasing a Wax Pass upon check out. My VERY FIRST question was "if I do that, can we both use it?" Because my daughter gets her eyebrows waxed pretty regularly, and I do maybe every 6 months. The sales associate didn't hesitate to say YES, we can share it as long as I always book us under the profile [my profile] that the Wax Pass was attached to. And that's what I have been doing every time, including today. When we arrived, the sales associate who sold me the pass was at the desk & there was also someone I had never seen before - who turned out to be the general manager. **** [GM] was rude to us from the very beginning. I let her know that I was early because when I booked online, it didn't ask about using a wax pass & I wanted to ensure that our visits came from the pass. She said it never does online, which is false because I have been booking online for over a year and it always has asked. I then TOLD HER that both appts were in my name, since thats the profile the pass is attached to. She asked for my daughters info, but never ever said a thing about not being able to use the pass for both of us. She held me up while my daughter was able to go back for her appt with ****** [she usually does not go alone]. After the appt was over, I stopped by the desk to make sure we were all set - and she said "well, your daughter doesnt have a wax pass, will you be paying cash or card for her?" I was obviously confused, as we had both been using it. I let her know how when I agreed to do the pass, I specifically asked if we could both use it. She never once apologized for her associats misinformation, and refused to honor what I had been told. She told me I would get a refund, but instead gave me a store credit - without clarifying that with me first. A store credit that ONLY I can use??

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