ComplaintsforMr. Appliance of West Central Ohio

• Initial Complaint

  10/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  A technician came to diagnose the problem with the clothes dryer on Sep 24 2024. The company charged $424 for the repair on that same day with a repair scheduled for Sept 27 2024. The company did not ship the parts in time so they did not arrive in time. The company rescheduled for Oct 3 2024 and now they say they can't make it today and that they dont process any refunds after parts are shipped. Since they have not provided the service they promised, I believe they should do the right thing and return the portion of the cost while charging for the initial diagnostics fee and any restock fee for the parts.

• Initial Complaint

  09/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On 08/09/2024 I paid Mr. Appliance for a service call and a part. As of today, I have received weekly calls requesting to reschedule my appointment due to not getting the part. I requested a refund for the part and was informed that I cannot get a refund for a part that I paid for but they cannot get the part. When I try to speak to a manager I am told there is no one available. When I ask for a name and number of a manager I can call, I am told that they cannot give out that information. I would just like to have my money back if nothing else for the part (everything over the price of the service call)

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  2/23/24-came to fix fridge, my husband and I split the cost of 1025.80 onto separate credit cards. Said parts would be there 2/27/24. Called/cancelled a couple of times. Did not show up numerous times. Never ordered parts when they said. Found another company who said parts were free, he actually fixed the fridge. Invoice enclosed. We tried disputing charges with credit card companies but that has not worked. I am not sure how a company can charge you for parts (free and under warranty) and for labor the total amount before doing anything and then never doing anything. I have uploaded the letter that I sent to my credit card company and my husbands credit card company, the original invoice, when a part was ordered that was under warranty, pages from credit card companies, pages they sent to credit card companies with false information. My husband never ever said they could not come and fix it, he scheduled them after I told the "manager" to credit back my account. They came once left and when they were scheduled on a Friday night they never showed up, we missed a band concert that only happens once a year, he called them numerous times and no one ever called back or came back to the house. We were more than accommodating with times and scheduling, they were never going to fix this just steal our money.

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  They were so rude to me, and they had my $500+ I received no receipt or warranty - Never called back until the end. Still not drying like it should and making noise. The 1st tech **** was nice. He took my money never followed through. The ladies treated me horrible and I'm a senior citizen.

  Customer response

  07/02/2024

  I tried to call last week and finally someone called me back. My dryer is still not working. They told me that would be another service cost. 

• Initial Complaint

  06/20/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  1/19/24 I hired Mr. Appliance to repair water/ ice dispenser in my fridge. Technician identified the problem and said he could fix it. He had to order a part and made an appointment for one week later to make the repair. Bill had to be paid in full to order the part. One week later, they canceled the appointment because I hadn't received the part. They would call to reschedule later. Four weeks went by and I finally called them to see what was going on. I suspect they never ordered the part because when I asked, I was put on hold for several minutes and was told the part would be arriving in 3 days (what a coincidence). When they came, the part was incorrect and had to be reordered. Multiple appointments were canceled and I was told they didn't have a technician available in my area. This keeps going on until end of May. Finally got a technician to install the part. He didn't test the repair when he was finished and water sprays from behind the panel. Called within 15 minutes of the repair and they wouldn't send the technician back to fix it. Had to make another appointment to get him back. He no showed but called and wanted a description of where the leak was. He knew exactly what the problem was because that is a common problem for this repair. It needs an additional part ordered. Again multiple more cancelations and rescheduling appointments on their end. It is now 6/20/24 and I just got a call from them cancelling today's appointment because the technician had an emergency and couldn't make the appointment. That is the third time they have given me that excuse. They rescheduled me for tomorrow but I estimate we have had around 14 appointments and the have set foot in my house 3 times. I'm not too optimistic that they are going to show up any time soon. It has now been over 5 months dealing with them for a repair they said would be done in a week.

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  April 18, 2024 I paid Mr. ******** ******** to repair a refrigerator. It is still not working. So far, 4 technicians have been out to repair it. They have twice not showed up for scheduled appointments. They will not refund my money. They ordered parts from ** and parts were not even delivered. Today is June 10, 2024 and still havent fixed it. I want a refund.

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Called to schedule to have 2 appliances repaired It took over 2 weeks for a repairman to come check out my appliances. I paid by credit card for parts and repair on May 6th. He said he would be back the next week for repair. They have now called and rescheduled 3 times because they never have a technician available. From the date I first called until now it has been approximately 6 weeks. This is ridiculous and they have had my money all this time!

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Mr Appliance of Lima OH came to repair a part that was broken on our coffee maker. The technician repaired the part and in doing so broke another part while installing (he was unaware the part could not be replaced without replacing the other). Therefore, he broke the part while installing and we were told he could replace the other part he broke at a later date as he would need to order the part. 6 mo later after we followed up multiple times without any call back, they said it is up to us now to pay for the part he broke while installing the original part. None of this was EVER disclosed to us before the initial repair so we were never given the option to not have any repair done and the 2nd part would not have been broken . Mr Appliance is refusing to pay for the part the technician broke.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  My freezer is not working. I use it for my business. I make baked goods including wedding cakes. I called Mr. Appliance and they came out the 13 of March to give me an estimate. That day l paid him $386.90 for parts and labor. He said he would be back March 18th to fix it. He didn't show up so I texted him and he rescheduled for the 19th. Again he didn't show up. I told them I really needed my freezer. They rescheduled for April 1st. Between 10 and 11. Again they didn't show up. They scheduled a second appointment that same day for 2:15 to 5:15. I texted them the next day again but got no response. I would just like all my money back, I will call someone else to fix my freezer. He said if they came out and gave me an estimate but I didn't go with their company it would be $115. Charge for the estimate, but I agreed to go with their company, they just didn't follow through on their end. So I think I should get a total refund.

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  So we called Mr. appliance back in October 2023 they scheduled us to come out in November 2023 we paid him the thousand dollars after paying them the thousand dollars they said they thought they got it fixed but it wasnt fixed so they said they called ** to get permission to continue replacing the part they thought was broken after weeks and weeks go by of having to call them because they are not calling me back. They schedule to have the guy come back out to replace the part the guy replaces the part and then says his diagnosis wasnt right , and that it was something else with the upper lower compressors. He apologized and said Ill put the work order in after speaking with the lady who answers the phone and the guy who runs the place **** they said they were going to fix the problem, and he was going to handle it personally , then I had to call back for some more weeks before. Finally they scheduled him to come out again at this point I started taking pictures of their appointments here in March so I could document in the pictures as shown according to them ** gave permission to come back out , but they dont come back out. The *************** calls me back after I called them while he was in a meeting and said we can help you call ** we feel like we have met our obligation. We put the compressor in but theyve taken parts out of the refrigerator in the top and the bottom , that would make the refrigerator work. They cant even test the compressor that they put in because the parts in the refrigerator in the upper and lower the guy took with him to try to find replacements for the very work that he saying they feel they dont have to replace or be obligated Cant even be tested because theyve taken more parts out of the refrigerator. They would make it work to even test what theyve done and now he saying he dont know if they got the parts they took out of the refrigerator to place back in the refrigerator. Call **. So I called back and spoke with the young lady on the 13th on Wednesday. She said he was in a meeting. He called me back on the 13th right before 5 oclock and told me to get a hold of ** they felt like they met their obligation to blow me off, I asked could I have the parts back from the refrigerator from the upper in the lower and he goes I dont even know if theyre still here yet they may be gone he said Ill call you back on Friday after we look around. Of course I didnt get a call back. I had to call them and the young lady who answers the phone said , she remembered the work order but now the ********* in charge its out of her hands and this was on Friday, 15 March 2024 and by the way the *************** is in the hospital so now today is Monday, 18 March and Im filing this complaint after speaking with the *** on Friday as well as today on 18 March 2024

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