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Complaint Details
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Initial Complaint
09/26/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
12-3-21 paid $566.28 for one year alarm service monitoring with Homeland Technology Group 6-28-22 I changed companies and requested that the monitoring service be cancelled. I had not contract with them. I was told that I would receive a refund. After a series of emails I did not receive a refund. The last email was on 7-29-22 and they have not responded. I have not received a refund.
Business response
11/01/2022
[BBB Transcription via Email]
****** ******
12:25 PM (5 minutes ago)
to ****, ****, me
********,
After some research I was able to find the customer and the situation and unfortunately the ball was dropped. Some internal emails were missed which did not allow for appropriate closure with the customer. As of today, we have responded to the customer and sent notification that the refund will be processed and a check issued soon.
I hope this will resolve this complaint, if there is any thing further, please feel free to reach out to me.
Sincerely,
****** A ******
PresidentCustomer response
11/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.