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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/01/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
On Oct.11th, 2021 a deposit was made for a custom built in, table and bench. These items were for our new build house that we moved into April 2022. Said items are still not completed/have not been delivered after multiple attempts to reach out to company for completion. Owner has refused to refund but also can not commit to a date to come complete the job. I have a lot of video “evidence” but I am unable to attach that.Business response
11/08/2022
As a first BBB complaint, this response is a hard one to come to. First, we do apologize for the delays and issues that have arisen throughout this transaction. Secondly, we do understand that although this was a transaction amongst family friends, there is still a business aspect that is expected.
At this time we are willing to work towards a common goal to get said projects completed, however are extremely timid to make a move on this situation as things take time and other threats are being made publicly to seek legal actions.
We as a business do have a lengthy waiting list, and as some of our products such as a dining table and bench being hand built from scratch, even down to the minute detail of cutting the tree down for the lumber, does take an immense amount of time. This being said, we could have done a much better job of communicating that a custom project was potentially not the right route for our client in this case.
We seek a solution at this time, but will need patience and feasible understanding and correspondences.
Customer response
11/17/2022
I am rejecting this response because: the business has yet to even reach out and try to resolve the problem. Therefore I do not feel that is is fair to accept the response. Please contact with a reasonable time line on when the job will be complete or process a refund.
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Contact Information
Logan, OH 43138-1660
Business hours
Today,Closed
| MMonday | 8:00 AM - 5:00 PM |
|---|---|
| TTuesday | 8:00 AM - 5:00 PM |
| WWednesday | 8:00 AM - 5:00 PM |
| ThThursday | 8:00 AM - 5:00 PM |
| FFriday | 8:00 AM - 5:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.