ComplaintsforS & F Parcel Fencing, LLC

• Initial Complaint

  09/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I don't even know where to begin... Another job kept them from arriving on time. We were told they would be here at 8am and didn't show until 2:20pm only to tell us they weren't installing our fence that day. Came back the next day and worked for an hour until the rain started. Came back the following day 4 hours after they were supposed to arrive. The fence was completed however, there were several issues. No care was taken in keeping my yard or property clean. TONS of big chunks of mud and dried wet concrete were left in and around each fence post; big chunks left to harden and kill my newly installed sod. Also they dumped concrete powder all over the yard for my dogs and baby to get into. They also cut the boards with the saw in many different places in my yard so sawdust was left in my newly installed flower beds and in the street. No cleanup occurred AT ALL. I was embarrassed with the mess they left in my street and yard. ALSO the wood at the bottom of our fence didn't even touch the ground in many places! So I reached out to the owner, Blake, about all these issues and he came to fix them (and to get money we owed) Blake installed wood planks at the bottom of our entire fence to block all the gaps where my dogs could get out. And cleaned up all the concrete that he could get. The mess took him 3-4 hours to clean up if that shows you how bad it was. I was OK with the resolution until I got a letter from our City Government telling me I was in violation of a structure being installed without zoning permits being submitted!!! Blake assured us at our initial discussion that part of his fee included filing all zoning permits and it would be taken care of ASAP. I even asked him the day before installation if the zoning permits were completed and he said yes. But apparently, that was not the truth. We're now in in in violation and scrambling to get the permits completed and personally dropped off. And WE have to pay the fees that we already PAID to have completed.

  Business response

  09/21/2022

  ****, 

  After discussing with Blake what happened on this job, there were several outstanding factors to your fence job. And, from the sounds of it Blake should have communicated better regarding delays, rescheduling, etc. But from what I get from you and from him, all aspects of our job has been completed. 

  If you paid out of pocket for the permit, please provide proof of payment, and we would be more than happy to refund your money for the permit.

  Customer response

  09/21/2022

  You accepted no responsibility in the lie I was told about the Permit being filed. I was told it was filed before the work even began. I would like it publicly documented that S&F lied about the permit being filed so that others know before they work with your business.
  
  Regards,
  
  **** ******

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