ComplaintsforTradesmen International, LLC
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Complaint Details
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Initial Complaint
06/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My complaint is with Tradesmen International. I took a OSHA 10 certification test, almost a year ago with this company and pasted the test, but the company is refusing to send me certification... I've been call and getting the run around so much now, I know names of the people I'm calling, first it was ******, that would tell me she'll have some call me, then it was ****, and now it's ********* *****, ************... Mr. *****, today sent me picture of my certification, instead of asking me for my address to send the physical copy of my certification I honestly don't understand why this unprofessional experience with them is going this far... Mr *****, called to yell at me because I mentioned contacting the BBB. I don't know any other way to hold ********* ***** and TRADESMEN INTERNATIONAL, accountable for there lack of professionalism and unpatriotic action towards a citizen they took money from.Business response
06/04/2024
Thank you for bringing this to our attention for resolution. Tradesmen takes all employee concerns very seriously and we appreciate the opportunity to look into their concerns and take appropriate action.
I have reached out to Mr. ******* via email today, June 4, 2024 apologizing on Tradesmen’s behalf for not getting his concerns handled promptly by the Tradesmen office located in Natick, MA. The employees Mr. ******* originally spoke with from that office are no longer with the company. I have looked into this matter, and it will be resolved shortly.
As background information relating to Mr. *******’s complaint, Tradesmen does not receive the physical OHSA cards as they are mailed out directly by an outside third-party administer of the OSHA training program. When Mr. ******* completed the OSHA 10 course online, on 2/13/2023, the outside third-party administer mailed out the OSHA 10 card to the address he provided to Tradesmen which was as follows:
* ****** *** **** **** ******** ** *****
According to our third-party administrator, his OSHA 10 card was returned to them by the postal service as undeliverable and Tradesmen was just notified by them today that it wasn’t successfully mailed to Mr. *******.
In my email today to Mr. *******, which I have attached, I have asked him to provide me his correct mailing address and we will have our third-party administrator mail him out a new OSHA card promptly.
Kind regards,
******* *******, Director, Human ResourcesTradesmen International, LLC
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.