ComplaintsforDunRite Exteriors/K-Guard Clog Free Gutters

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 23, 2024 we signed a contract for whole house vinyl siding on our ranch house with Dunrite via Gus Takiko’s for $15,000. The work proceeded about 4-5 weeks later for a duration of nominally a week. Since the “alleged” completion of the work as an engineer I have recently discovered violations of the National Electrical Code. Twice in the past 2 weeks Dunrite staff has called to see if we had any storm damage. Each time I told them about the total lack of the 4 screws mounting the electrical box to the side of the house and the sagging electrical supply line from the pole to the house. As of this date nothing has been done by Dunrite. They also cut the sealed security tag on the electrical box w/o replacing it or notifying the power company. Our electrical line sagged during the tornadoes about 2 weeks ago Tues. August 7, 2024 thus endangering our whole power. It also increased the risk for fire potential as well. We were without power for up to about a week per my ADT emails. A fire potential was a real concern as the neighbor’s historically have had their electrical mast on the side of their house fail. I recently discovered ours while placing removable black pipe foam Rubatex behind the sides of the box to keep spider outs after the job recently. Open holes also are a potential for spiders to get into the box and cause an electrical short and or fire.

  Customer response

  08/20/2024

  I would thought a major National Electrical Code violation would have been higher priority.  Not for multiple day to come.  IT STILL OPEN windy days too come too.

  

  Business response

  08/24/2024

  My self and our Installation Manager Johnny had met with the customer on 8/21/24 @ 3:30, the customer was very belligerent and was cursing the entire time, calling us and the crew names. 

  We had all intentions on trying to listen to the customer and resolving the concerns that ***** had with his electrical. After allowing the customer to blow some steam off and inspecting the electrical mast and all brackets that were to be installed. We wanted to make sure that the home was in a safe condition and had no dangers of a fire. We indeed found that the electrical mast was fastened correctly with 2 brackets and the electrical conduit was also fastened with brackets. We had pointed this out to the customer and this had angered him even further. the electric wires leading to the home was not sagging and the anchor was still tight to the home as it was when we had completed the siding project. 

  We indeed find that the meter had screws that were not installed, we had offered to have this installed by a certified electrician and then the certified electrician could also inspect the rest because of the level of the concern. The customer was not happy with that. ***** told us to F off he wanted it completed right then and then told us to leave or he was going to call the police. 

  I asked ***** if he was denying service and he then told us to F off and said he would handle it himself. 

  Please review the attached pics showing the brackets are indeed installed and everything looks good. 

  I'm not sure how to handle this moving forward and it is unfortunate that ***** was obviously having a very bad day. 

  Customer response

  08/29/2024

  At no time did they offer to have a certified electrician come.   In fact they don't even have a permit from the city of Avon Lake for electrical work before or now (a matter of pubic record) (Even though they illegally opened the box and worked inside the meter box earlier that was witnessed.)

  I am already recommending to neighbors and others to not use their services as in MBA school we were taught it takes at Least twice the effort to recruit new customers a it does to retain happy ones.

   

  Dunrite also did not show up with a simple quality assurance/quality control form showing I requested of what was/will be  removed during jobs and back checked during the final work stages.  In other words they learned nothing and these mistakes will be repeated on other jobs.  In fact I am requested copies of all nearby municipalities for permits from their jobs and plan to make owners aware of what to look for to avoid repeat apparent violations or other issues.  I was a Certified Auditor with the Federal government for yrs.  too so I am a professional at ensuring proper optimal results per codes.  I also was associated with the American Society for Quality for yrs.

• Initial Complaint

  02/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Since day 1 of the K-guard gutter system being installed, the water shoots over the gutter and runs into the driveway. This causes ice on the ground and large icicles on the gutter. We have filed a warranty claim but the issue was never resolved. First took a long time to respond citing management changes causing delays. Each time they come out, there is a different reason. Too much water coming down from the eave, blah, blah, blah. They even convinced us to spend more money to install a gutter heating cable system but nothing solved the issue. Water still runs over even on a very slow rain. Latest call for warranty resulted in no call-back from the company at all, they just ignored us. So we have replaced the gutter and paid another company to install their product. Stay away from Dunrite and K-guard.

  

  Business response

  03/13/2023

  In deed we have been out several times to address numerous concerns of the customer with overshooting and icicles. We had inspected the gutters and the attic to determine the reasons for the icicles the customer was having. 

  We found that the attic was not vented correctly and this was the direct cause of the icicle issues that the customer was having, we offered to heat the gutters in which the customer had then contracted with us to have the heat cables installed in her gutters.

  We also have addressed all the areas that are high flow areas such as the valley areas. These areas are prone to overshooting especially in heavy rains. All gutter will overshoot in heavy rains in theses high flow areas. 

  We do try to only deliver the best products and services to each and everyone of our customers. It is unfortunate that our customer was not satisfied and feels they will have better results with another product.

  We hope the best for all of our customers and will continue to solve their problems with long term solutions.  

  Customer response

  03/13/2023

   I am rejecting this response because: The water runs over all the time, not just during heavy rains.  If there is the slightest bi of snow that starts to melt, even the slowest of a trickle runs over the gutter.  Also, there was never any mention about the roof not being vented properly nor did they ever go into the attic to check ventilation because there is no access into the area above the addition.  These are just standard replies.  Caution everyone not to use them or get their gutter system.
  
  
  

• Initial Complaint

  08/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July 12th 2021 Dunrite Exteriors was hired to re-roof my house. was caught not replacing damaged roofer with proper materials.damaged my gutters had to fight them on just repairing them. wouldn't replace damaged drip edge.installed wrong color fascia metal on roof.had to re- roof house 2 times due to improper install and wrong material.horrific communication been waiting for the last year for Dunrite Exteriors to come back out and fix issues that have been arising plywood popping up from joists and re hang gutter that was not hung proper after shingle install.

  

  Business response

  09/12/2022

  We did indeed install the roof for this customer, It was an insurance claim. We did replace the upper 3/12 roof slope with low sloped roofing instead of shingles, this was completed on our decision. The decision was made to make sure we installed the best product for the customer. With the lack of ventilation that was possible we did replace the roof at our own expense to insure a problem free roof system. 

  We had installed several colors of trim to find the one that matches the existing color as close as possible. Once we found one that was expectable we were able to move forward with the trim replacement. 

  We are working with the customer on repairing a couple of pieces of plywood that has popped up.

• Initial Complaint

  08/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Paid 2200 and the job was not done right didn't recognize it at first but soon as we had bad rains which was lately it leaks and when it gets cold it's going to freeze we're going to have ice and it's by our doorway where we come out and go into our house I call him and tell him about it they keep on fluffing me off I want something done this ain't right they took my $2,200 without a flinch the $200 went to the person that told me about this company which I thought was crazy been calling him four or five times and still don't hear nothing this company is not worth dealing with they don't follow up on their mistakes job was done very sloppy and to protection on the gutter isn't installed properly and that's why it leaks they're all friendly with you when they want to sign the papers to get the job but after that good luck

  

  Business response

  08/07/2022

  We had a management change with the Service Manager which had delayed some of our customer service time frames. We had since contacted ****** and visited the home to inspect the issue that the customer had thought he had. After the inspection that the Instillation Manager had conducted the Gutter Filter had been installed correctly and the gutters looked to be in good working order. After further discussion with the Instillation Manager and ****** the water that was thought to be overshooting the gutter had only occurred once and after several rain events since the original inquiry  the water has not overshot the gutter again. In fact the overshooting had occurred in an extremally heavy rain event in which the gutters would have been overwhelmed with the amount of water that had entered through the gutter screen from the roof. 

  ****** was happy with the outcome of the visit and inspection. 

• Initial Complaint

  08/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had a new roof put on our house last year. We spent $10,700 for the roof. Before and during the installation we made DunRite aware of existing seals in the ***** of our house. These seals were put in place over 20 years ago and had no issues with bats during this time period. The protective seals were removed by DunRite and we were assured they would be properly sealed during installation. This summer we discovered the seals were ineffective thus leading to an infestation of bats entering where the seals were, along with an infestation of bats in our 3rd floor. We have contacted DunRite and have gotten no meaningful response. The head of installations from DunRite did stop over to access our house on 7/21/2022. We have not heard anything back since then. We are in the process, working with Orkin, to begin the bat removal process on August 4th. This process is very time consuming and inconvenient. Time is of the essence as we do not want bats in our main house. The 3rd floor contamination cannot be addressed until bats are removed and ***** are properly sealed. Health is a concern due to a compromised immune system. We cannot live with this biohazard.

  

  Business response

  08/07/2022

  We had met with ***** and her husband originally on 7/21/22 to review the areas that they are having the bats entering into the home, at this meeting the Instillation Manger had met with ***** and the exterminator that was looking to remove the bats.

  We had discussed the bat issue with the exterminator at this visit, the representative from the extermination company had an in-depth conversation with the Instillation Manager about the cause of the bats. The exterminator representative had made a statement that the bats were not an issue from the instillation of the roof or gutters. 

  It was discussed at this point the bat issue had occurred in the past, it is unfortunate that the customer has to remove the bats again. After the Instillation Manager's meeting with *****, her husband and the exterminator, DunRite was not the cause of the bats but we would discuss the matter after the meeting that the Instillation Manager had with the customer and the exterminator. The Instillation Manager had let the meeting with the understanding that the exterminator was several weeks out on removing the bats and to have the customer contact us when the exterminator was going to remove the bats and we would at no charge work with the exterminator and make any suggested repairs to the home to help keep the bats out at no charge.

  ***** had not heard from us and at this point ***** had placed a BBB complaint because she felt we were not responding to her, we were awaiting the contact from ***** to inform us when the exterminator would be out. This was an apparent misunderstanding between ***** and DunRite. 

  We had scheduled a second meeting on 8/3/22 with ***** and her husband after the complaint was placed with the BBB to try to clear up any issue or misunderstanding that the customer had. We inspected the areas once again by ladder and listed to ***** and her husband and their frustrations with the matter. We then reiterated the conversation with the Instillation Manager and the exterminator as well as the findings from the inspection. The roof and the gutters are installed to industry standards and have Lifetime Warranties on the gutters and roof.  We had also noticed and discussed with the customer about their previous encounters with the bats and the issues that *****s neighbors have had with the bats. The neighbors home is constructed the same as *****s home and has special flashings installed in the same areas that ***** is having issues.  We had offered once again to work with the exterminator and make any repairs needed with their instruction to help keep the bats from returning but we were not going to pay for the removal of the bats based on our findings and conversation with the exterminator. 

  ***** stated the exterminator was going to handle any repairs to help keep the bats out after they had removed the bats and ***** would discuss this with the exterminator and keep us posted when they had the bats removed. 

   

  Customer response

  08/08/2022

   I am rejecting this response because:
  Our bat problem has not existed for over 20 years and this is not the case now with our new roof installation.  Orkin is presently working on the issue and will provide us more information in the near future.
  
  

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