3 Customer Reviews
Review from Phil B
1 star05/31/2023
My air conditioning went out, so I reached out to Future Air. It was a capacitor on the outside condenser, which is a $30 part at ********* Supply, where they get their parts. The part that they replaced mine with was smaller, which wasn't necessarily unusual, but instead of using a metal clamp to secure the capacitor, they used a plastic wire tie. They also charged me $350 just for the capacitor. I'm also concerned that the part that they replaced is the not the correct one, and that it may fail. I contacted the manager Adam about the price gouging of the part, and he was apathetic about the whole thing, and stood his ground. I do understand that these guys do mark up the price of parts, but 11X the price of the part is RIDICULOUS! On top of the $150 service fee for the 15 minutes the tech was there, it cost me $500 to replace a $30 part. I would not recommend using Future Air at all.Review from Heidi S
1 star03/08/2023
Our air conditioning went out and they did come in a timely manner but sent a technician who just finished school and clearly had no idea what he was doing. Our unit had the old freon and it needed 2 pounds to temporally fix it until we could get a new system due to a leak. They charged us almost $300 per pound plus the service fee of $200. So, for a guy who did not know the simple diagnostic testing, we paid $900. Our home did cool off for a few days and it went out again. They sent the same technician out the next day and once again, the freon was leaking and they gave us a free pound. I do not recommend this company to anyone. They are unprofessional and are not qualified to do what they claim to do.Review from Christy M.
2 stars07/23/2022
For many years this place and the people were good. But the last year they have slacked in fixing the problem. My warranty expires in a month and I keep getting excuses that have never been an issue before now. It's been running 81 in house and this is just uncalled for. My 86 year old mom is being taken.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.