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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered the cpap mask headgear on 2/2/24. I have an email that states it was delivered to a mailbox on 2/5/24. I don’t have a mailbox (nursing home). I have a receptionist desk that collects mail for the patients. The home never received it. I opened a claim with the business. They closed it as “delivered” to me. I requested a refund. They would not refund my money. The amount is $29.98. ***** ******, ** ******* **** ***, ***** ******* ** *****, ###-###-####. The business is: 1800 CPAP, 2908 W. US-22, Maineville, OH, 45039. Order number ********. I can email the receipts
Business response
03/04/2024
Hello,
This is Brendan A*******, Operations Manager with 1800CPAP.com, following up with regard to ******** - Complaint ID: ********. The customers order was fulfilled and shipped to the address provided by the customer. When we were made aware of the potential lost parcel, we filed an immediate claim and trace with the carrier to obtain any and all information associated with the delivery. USPS rejected the claim as they were able to confirm that the package was delivered accurately as addressed. This information was shared with the customer at which they disconnected the call with a customer service representative. This matter has been escalated to management and will be handled appropriately via reshipment or refund. Please advise if any additional information will be required to resolve this complaint.
Kind regards,
Brendan A*******
Operations Manager - 1800CPAP.com
Initial Complaint
10/25/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I sold my CPAP machine to this cmosnt for $350. It was in excellent condition. I signed an agreement and mailed it to them on 9/21/22. They have not paid me the $350. Brendan A******* is the person I dealt with their. He prepared the document I signed. I called them and sent an email. He has not replied nor has he paid me for the CPAP machine.Business response
10/25/2022
The seller of this item has signed a document acknowledging the requirements his item must meet in order to be accepted for purchase. His item did not meet the agreed upon criteria outlined in the seller's agreement resulting in his item being rejected for purchase. This information was relayed to the customer via email on multiple occasions prior to a complaint being filed with the BBB.
As a courtesy, we have offered the customer an adjusted amount for his device that is reflective of the repair work that will need to be done prior to resale. This adjusted offer is currently pending the customers review and or acknowledgement.
We have also offered to return the item to the customer free of charge in the state in which it was received as it did not meet resale standards/criteria.
We are not attempting to mislead the seller in any way, rather simply following the purchasing processes outlined in the document in which he agreed to.
We would love the ability to resolve this matter with the plaintiff in an appropriate and expedited manner. Please advise if any additional information or follow up is required.
Best,
Brendan A*******
Operations Manager
1800CPAP.com
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.