ComplaintsforJ Impact Auto Sales LLC
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Complaint Details
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Initial Complaint
10/12/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
September 1st 2022 we purchased a 2012 Ford Fiesta se from this company we had the car all of 8 days before we had to take the car back to them because it started to over heat. They had our car for 15 days before we found out that supposedly the motor was blown in it. They gave us a loaner car that we had to fix before leaving the parking lot.3 days of having the loaner car the security system locked us out of it couldn't do anything for 10 days... ender up repairing that car just to be able to drive it. They put a new junk yard motor in the original car and now the transmission is out of it paid $1900.00 to them for the ford fiesta and paid over $600.00 on the loaner car to be able to drive it I just want my money backBusiness response
10/31/2022
[BBB Transcription via Phone]
They bought the vehicle as is. We put a motor in the Fiesta. I wrote them a check for $1200 once they brought the car back.
Initial Complaint
06/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They refused to fix the motor that was going bad and the frame has holes in it so I took it back all I want is for them to send me a check for my 1500 I put down back to me I don't want anything to do with them but for them to send me a checkBusiness response
06/30/2022
[BBB Transcription via Phone]
It was sold as is. He never motioned any problems with the vehicle. Just one night he dropped the car off in our parking lot. I Looked at frame and its fine. The oil light is on. I have reached out to the consumer multiple times with no response. I have now had to send him a repo certified letter to him on June 17th.
Customer response
06/30/2022
I am rejecting this response because:
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.