ComplaintsforWooden Tax Services Mansfield LLC
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Complaint Details
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Initial Complaint
02/24/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
This company charges people over $1,000 to do tax refunds and does not tell them. Customers only find out when they get their refunds. They also do not provide a copy of the return. If you ask for it, they get mean and swear at you. I would like them reported as a fraudulent business and I would like them to return the $775.00 that they stole from me and all the others. The person who did my taxes is ******* ******* and she stated that she had no idea. I do not believe this as she was very mean in texts.Business response
03/15/2023
I have reviewed the complaint and have found the information reported to be incorrect according to the documents submitted by the prepare. I have looked over the text messages between the tax payer and preparer and the messages were clear about sending a copy of the tax return and the fee amount that was to be charged. As a Wooden tax preparer is required to email the 1040 at the time of *** acceptance. In my findings on Feb 25th the email was sent to which she also had agreed upon permission to sign and was clearly told the price of 775 and 250 for processing fees. The tax preparer was not negligent in stating the fees. As seen the the text messages the tax payer admitted to the $250.00 bank fee which then the tax payer was reminded of the tax preparation fee of $775.00. The client never reached out to the office or the the management to discuss any concerns. Our office is open daily from 9 am to 6 pm. Moving forward we will discuss fees at time of signing all tax returns and make sure clients receive their documents in a timely fashion.Customer response
03/16/2023
I am rejecting this response because:
She never said 775 so told 75$ I was charged 1,000 and I want my money my back and she never never sent me my paperwork so.she lied
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.