ComplaintsforFasto Real Estate Solutions, LLC
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Complaint Details
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Initial Complaint
12/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We worked with Fasto Real Solutions to address a roofing damage claim. Alan F was our primary representative. During the final work order confirmation discussion, Alan stared his complanu would repair the roof, reinstall the lightning deterrent system, and install new shutters. Fasto subbed the roofing work out to subcontractors who did NOT reinstall the lightning deterrence system correctly. Additionally. Fasto did NOT deliver or install the shutters as stated in our agreed upon work order.Customer response
01/25/2023
Good morning, *****
Yes, Alan F contacted me the day after I filed the complaint, expressing disdain that I did not contact him directly prior to filing. This has been a constant issue with this organization - VERY inconsistent and unreliable communication, and lack of follow through. We tried multiple times via email, text and phone to reach them about the incomplete work to no avail.
Interestingly enough, the shutters were suddenly available, painted and installed within a week of the complaint filing.
I truly appreciate BBB and your assistance in this matter. You can consider it closed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.