ComplaintsforEast Street Insurance

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  File a renters insurance claim . The company isn’t willing to handle the complaint professionally I have reached out to my claim adjuster she refuse to contact me by phone which I have requested through email text and vcml .. I have clothing that should be deemed a loss but they continue to wash the solid textiles and I’m getting low balled on the TV make n model isn’t being compared correctly . I spoke with a manager who blew me off I want to say his name was Jason . He said it’s not a disaster but all of my clothing smells they keep offering to wash it I have went out to buy clothing for my children . They are just taking clients funds and not providing them with results. It’s 8 medium boxes full of smelly clothing and they will not give me reimbursement for these they keep offing to wash them this is the second time they are coming out today to do so but I still haven’t received a call from my claims adjuster Angela or any thing from her direct manager Brandon I have a blanket that has been damaged because they are washing it and drying causing the end to deteriorate which it still smells like mildew

  Business response

  10/31/2024

  I appreciate the chance to respond to *** ******** concerns.

  This claim concerns water damage to the contents. **** ** *****, certified in textile restoration, has cleaned the textiles. *** ****** disputes this. We have since sent **** back to examine her contents with her. Regarding the TV, Property Office Claims Representative Angela H****** is reaching out to confirm when and where she purchased it, along with the model number so that we can verify our evaluation.

  Thank you.

• Initial Complaint

  09/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have received documents pertaining to signing up for a renter's insurance agreement from this company operating as "East street insurance" in the state of **** that are fraudulent. I did not take out a policy with this organization for the presented dates of 9/24/24 and 9/25/25. This was not my doing and therefore is not my financial responsibility and violates terms of service. When I called, I spoke to a customer service representative, since the agent assigned to me is always absent from communications, and she then transferred me to a supervisor who was supposed to be ready to answer and did not. His name is Scott. I left a voicemail to have my call returned and still have no answer. This will escalate to legal recourse if this company does not respond.

  Business response

  10/01/2024

  Thank you for the opportunity to review the documentation on a renters insurance policy for *** ***** ********. Prior to receiving this complaint, we received contact from *** ******** and spoke with him last week on this matter.  
  
  Agency Manager Drew K**** spoke to *** ******** on Sept. 25, 2024, regarding his concerns on receiving information on a renters policy from East Street Insurance. *** ******** requested proof that no policy was issued as he was not interested in the policy after reviewing the quote. *** K**** stated he would research this further and respond back, asking *** ******** if a payment was made on the policy, which *** ******** confirmed no payment was collected.
  
  After a discussion with Agent Noah S****** and an office associate on Sept. 25, *** K**** contacted *** ******** back on Sept. 26, confirming that no active policy had been issued to him for a renters policy. A system issue on our side caused us to have to open a new policy to cancel the original one. *** K**** assured *** ******** there was no policy issued and no premium owed. We apologized to *** ******** for the confusion this caused him.
  
  Please let us know if you have any additional questions regarding this matter. 

  Debbie E******
  East Street Insurance

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My automobile was in a accident fully insured by this company. They are refusing to pay the damages can't even get a return phone call out of them.. need help getting this ready resolved. The repair shop said it was 8 ,000.00 in repairs and can't guaranteed the safety of vehicle after.

  Business response

  07/17/2024

  Thank you for the opportunity to address ****** ******** concerns.  On June 5, 2024, *** ****** reported being involved in an automobile accident involving her **** ******* *******.  During our recorded interview regarding the facts of the accident, *** ****** advised that she had just picked up a ******** order and was actively logged into ******** at the time of the loss.  *** ******** auto policy number ******* contains exclusionary language for Liability, Medical Payments, Coverage for Damage to Your Auto, Underinsured Motorist, and Uninsured Motorist Coverage while the vehicle is being used as part of a transportation network platform.  Because *** ****** was actively logged in during the accident, no coverage applies from policy *******.  I have attached a copy of the letter mailed to *** ****** on June 19, 2024.

• Initial Complaint

  05/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I applied for a auto policy with East Street Insurance on Thursday Dec. 21st, and made a payment on the early morning hours on Friday Dec. 22nd, 2023. My bank processed the payment. I received confirmation of the policy but no ID cards via email. I called the East Street Insurance number provided early, before noon on Friday Dec. 22nd, 2023. Upon speaking to my assigned agent, not only was she extremely rude but insisted that they hadn't received the payment yet. So I said you mean East Street Auto Insurance hasn't debited my account ? She said it appears to be that way. I said that's weird because I received a text from my bank it was processed. Getting frustrated with me She insisted it hadn't been paid. I told her I would call back later. With the holiday season I got busy doing other things. Eventually, Saturday evening I logged into the East Street Auto Insurance Company website only to see there was no longer a policy for me. I looked at my bank statement and their debit had "disappeared". I tried calling their 24 hour hotline only to receive a voice mail stating that they would be back in the office on Tuesday, Dec. 26th ! Meanwhile, I'm guess I actually have no insurance, right ? I ended up signing up with another company I was previously with in December and my policy was approved within 5 minutes, documentation esigned. Done. I would suggest to others not to deal with this company. They are too new and customer service is horrible. Just a FYI, they are also associated with some Farmers Insurance place with multiple complaints (see previous complaints). Never again. Zero Stars

• Initial Complaint

  05/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  When I was first given a quote by this company I was told it would be $290 to start and $250 a mo th tor both my husband and I. I paid the down payment to begin the policy on Jan 9th. I received a letter in the mail (can’t locate in my online documents) stating that they are unable to cover us due to a previous accident I had I. 2021. However, they said they would cover us until Feb 28th to give us time to get new insurance. There was never any mention about a price increase in the policy. I called and spoke to them several times regarding this matter and was sure to ask if I could know how much I owe so I can prepare for it. My agent said he was not able to tell me and “did not know exactly. But I will receive a bill.” I finally get the bill on March 1 for $364 dollars. We were covered for 20 more days so it shouldn’t have been more than the price I was originally quoted. Once I was FINALLY able to reach someone about it I was told there was an increase because of the accident I had. I was never noticed about this and when asked why I was never notified they didn’t have an answer (again). I was given an email to reach out to someone who can help me further and it’s been a week now and still haven’t heard anything. Today I got the charge taken out of my account but have yet to hear from this company at all I want a price adjustment on my policy to be prorated on the price that I was originally quoted because I don’t feel that it’s fair to change it without any notice.

• Initial Complaint

  05/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for auto insurance with this company on 3/8/23. I pay them a reoccurring amount of 174 dollars every month since then. I have not received insurance cards , documents or anything. I had to file an sr 22 and asked multiple times for proof that they filed it and for the documents to be sent over to the bmv so that I could receive my registration and tags. No one assisted me in any of that and I asked multiple times. I would like a refund of the monthly payments and to be released from their insurance. I would like to receive any money I will be billed for during this process as well.

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