Business ProfileforLuxottica Retail North America Inc.
Additional business information
At-a-glance
Related Categories
Overview
Luxottica Retail North America offers eyeglasses, contacts and related products and services.
This BBB profile covers "corporate" store locations for Luxottica Retail North America, Inc. Separate files of franchised Pearle Visions and independent Optometrists are handled by separate BBBs.
Business Details
This is a multi-location business.
- Location of This Business
- 4000 Luxottica Pl, Mason, OH 45040-8114
- BBB File Opened:
- 5/1/1983
- Years in Business:
- 42
- Business Started:
- 12/1/1982
- Business Incorporated:
- 12/19/1991
- Type of Entity:
- Corporation
- Alternate Business Name
- Ray-Ban
- Native Eyewear
- Glasses.com
- Related Businesses
- Business Management
- Mr. Kerry Bradley, Chief Operating Officer
- Ms. Andrea Guerra, CEO
- Mr. Leonardo Del Vecchio, CEO- executive markets
- Mr. Massimo Vian, CEO - Product and Operations
- Brennon Bloom, Manager
- Ryan Groves
- Contact Information
Principal
- Mr. Kerry Bradley, Chief Operating Officer
Customer Contact
- Ryan Groves
- Additional Contact Information
Fax Numbers
- (513) 765-6294Primary Fax
- (513) 492-5373Other Fax
Phone Numbers
- (513) 683-9710Other Phone
- (513) 741-6482Other Phone
- (513) 765-6294
Customer Complaints
880 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/18/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
193 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ralph H
1 star11/18/2024
Luxottica Retail North America Inc. Response
11/19/2024
Hello *****,
Thank you for reaching out to LensCrafters via the BBB.
We regret to hear about your experience thus far, and we are here to help.
We have issued a refund in the amount of $327.50 for order *************, which you were inexplicably charged twice for.
Additionally, order ************* was delivered earlier today, 11/19 per ************************** (************************************************************************************).
Additionally, the replacement order, 8241076298916 , which was wrongfully created on 11/7, was delivered on 11/15 per 92612963438951553000488900 (*********************************************************************************************************).
This complaint has been resolved.
Thank you,
Luxottica Customer Resolution Team
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