ComplaintsforThe Exchange
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Complaint Details
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Initial Complaint
06/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The game exchange in steel yard switch games with a scratch up game. In other words they to my good condition game and switch it with a bad condition game.. so they could offer me a lower priceBusiness response
07/06/2022
Marina The Exchange 761-R Beta Drive Mayfield Village, Ohio 44143
Re Complaint # ******** ***** *********
We buy, sell, and trade merchandise such as the games that ***** ********* brought in for an appraisal. We see thousands of items a week to be appraised. Our offers are based on both condition and popularity of the items.
On June 24, 2022 ***** ********* brought in 4 games to be appraised to our location in Steelyard Commons. Those games were a Nintendo switch Resident Evil, super mario, wii super mario galaxy and bass pro. The games were very scratched (not in good condition) and our two managers tried to explain this to him, but he had no interest in listening.
I've received statements from both of our managers (in our records) where they state what occurred and that Mr. ********* didn't want to hear or accept their explanations.
For the past 47 years, we have been buying, selling, and trading CD's, DVD's, Games, and more entertainment items and have obviously been reputable otherwise we wouldn't be in business for this many years.
To imply that our managers switched his games is insulting and ludicrous. We stand behind our managers in that they handled this situation to the best of their abilities and that his complaint is not founded in facts.
Marina S******** V.P.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.