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          Legacy Homes of Medina, Inc. has 1 locations, listed below.

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            Business ProfileLegacy Homes of Medina, Inc.

            Home Builders

            Contact Information

            2262 Port Centre Dr

            Medina, OH 44256-5994

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            Email this Business
            (330) 722-9884

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Overview

            Custom Home Builder

            Business Details

            Location of This Business
            2262 Port Centre Dr, Medina, OH 44256-5994
            Email this Business
            BBB File Opened:
            6/13/2011
            Years in Business:
            21
            Business Started:
            1/1/2003
            Business Started Locally:
            1/1/2003
            Business Incorporated:
            10/25/2004
            Type of Entity:
            Corporation
            Alternate Business Name
            • Jacob Homes of Medina
            Business Management
            • Ms. Brittney Esser, Administrative Assistant
            Contact Information

            Principal

            • Ms. Brittney Esser, Administrative Assistant

            Customer Contact

            • Ms. Brittney Esser, Administrative Assistant
            Additional Contact Information

            Email Addresses

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            Industry Tip

            BBB Tip: Find the right home builder for you

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            J. B.

            03/06/2022

            I purchased a home in Marblehead  from ****. Standing in the kitchen with two other people **** assured us we had a 1 year warranty on the home. He also agreed to a punch list of items like get screen doors for the sliding doors, take smoke detector bags off from construction etc. he completed a few but not all. After taking possession i found window issues (water leaking, doors wont close) due to improper installation per the manufacturer rep that came out, paint issues, no screen doors, lights flickering, the list goes on. **** refuses to do any work and I was forced to hire a lawyer to get these items taken care of. Terrible customer service and doesnt stand up behind his work after spending 650,000 on a home. My neighbors are having the same problems with this company. No follow through with what they promise. Go with a reputable company that will actually take care of your warranty work.

            Legacy Homes of Medina, Inc. Response

            03/07/2022

            Legacy has been working with **** and his attorney. The contract he signed did not have a warranty, it was sold as is. We did in fact fixed items on his punch list and did conduct a walk through. It was then turned over to legal counsel to work through.

            Customer Response

            03/07/2022

            If you look at the other review on the BBB site, you'll see the same thing. And yes, a walk through was completed and items that were to be taken care of were NOT! Things like remove bags from smoke detectors, the fire department loved that one. Even though your walk-through lady (very nice by the way) said **** removed them I showed her 4 that were still on. What about the promised screen doors? That isn't even warranty it is finishing the job! I can't believe you treat customers this way. I would NEVER treat mine in this manner.

            Local BBB

            BBB of Akron

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