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Complaint Details
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Initial Complaint
04/20/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was contacted by this dealership through the mail. They wanted to help me get out of my current. They agreed to pay my full loan off and the amount of my loan was on the letter. I had the options to choose from. I could purchase a new car with .9% finances, purchase a certified used car for 3.9% or sell them my car without purchasing a vehicle. I was told I was pre-approved and just needed to call them. I spoke with a salesman named **** and explained why I was calling. He said the letter was good and could I come in today. I drove 30 minutes to get there. I was greeter by a different salesman who told me **** was at home and he would assist me. He asked what I was looking for and checked out my suv. He had me sign a paper about my truck and took the letter that I was sent to the front desk. He came back 2 minutes later and said they couldn't do anything right now. My letter was not given back to me and he said when I get my loan down about $20,000 then come back. My time and fuel were wasted driving there when I was told on the phone everything was good just come look at vehicles. This is definitely a scam. Other consumers should beware if this.
Business response
06/26/2024
[[BBB transcription via email]]
In response to this complaint, we have no way of telling how much equity or negative equity is on a vehicle until it is looked at and appraised.
We are sorry for any inconvenience that this situation has caused.Initial Complaint
02/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
on 8/31/21 i had my Nissan Rogue brought in for service they said it cause was C1116 DTC stored in past.Brake switch sending faulty signal to shift lock assembly causing solenoid to improper operate thats why it would get stuck in park.so they removed shift knob and Bezel for shifter operation saw that shifter assembly solenoid trying to unlock to change gearout of park shifter assembley not sending proper signal.replaced part to address problem. I took the car back on Feb 18 2022 and said its the same problem, they charged me a Diagnostic charge of $135.00 to tell me. i told them it was doing the exact problem as before. Now they want to charge me $1000 to address the problem as before and the warranty is expired.I feel that Nissan should make this right.The mechanic the first time said this has been known to happen on these. I said then why dont they fix it before selling to consumer I feel i was ripped of on this issue as it should be fixed right the first tme,I have a Brand New car and I have to use a Screw Driver to put into Drive !! Ridiculous!!!!Business response
03/30/2022
Customer was out of warranty. Previous repair was for the stop lamp switch. Most recent visit found the shift solenoid failing, unrelated to previous repair.Customer response
04/02/2022
I am rejecting this response because:
It is the same problem as before! I feel Nissan isn’t going to makethe problem right. It was such an unprofessional answer ,So I’ll have to find an affordable place to rectify the situation.
I know I will never do business with Nissan again, and my family and friends and anyone else I knowhow they do business. Very unprofessional Dealership!!!
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.