ComplaintsforAPPC Plumbing Services

• Initial Complaint

  08/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  February 16, 2022 Appc plumbing installed a hot water tank at my house two weeks ago my alarms went off in my house I went down and check the hot water tank smell something didn’t know what it was I thought it was a stack what the smell was coming from so the next morning when I got up I called the gas company they came out they checked it found it was a gas leak I called the company Appc plumbing they said they will send someone out no one came out until one or 2 o’clock that afternoon the gas company came right out check for the gas leak they found the problem they tighten up everything and they have a report on what date is it so when the Plumbingcompany came out they couldn’t find a problem I told them that the gas company came out and took care of the issue so I have been living in this house since February my wife my kids my grandkids in and out of this house the only good thing about it was no one in my family smokes my grandkids play in the basement all the time I called them to make a complaint I called **** ***** complaint department they said the day the plumbing company Came out there was no problem or issues with the gas leakI explain to them that the gas company had already been out and taken care of the problem so there was no issues when they got here and they said that there was nothing that they could do or the company would do about that I just wanted to add a complaint about them not doing the work that they were supposed to do I don’t know what kind of a resolution that they could give me for life because we could’ve lost our life The gas company has a report about what they did when they came out they said that they would not issue a report to me about it but it is on file **** **** gas company

  

  Business response

  09/06/2022

  On 8/10/22 around 10-11am, the customer, Mr. ****** ******, had called to report he had smelled gas and potentially had a gas leak near the water heater he had installed thru The **** ***** on 2/16/22. As the customer stated, we has technicians out there to look at the issue by 2pm but found no gas leaks present at or near the water heater. Our technicians did find a red tag from the gas company elsewhere on the gas lines, but it was not anywhere related to anything we had touched at the time of the water heater install. Our Techs inspected everything with the customer present and everyone acknowledged that there were no leaks present at that time. The gas company does not usually fix any gas leaks they find when they do an inspection, but they must've tightened the union the tagged to help the customer, otherwise there would've still been a leak. This customer was contracted thru **** ***** for the water heater install and purchase, APPC Plumbing installed the tank on behalf of The **** *****. When finished with every install, we go thru a step by step "Final Inspection Checklist" with each customer to go over the install and operation of the tank and one of the items is "Did a Soap Test for Gas Leaks" which the customer acknowledged was completed in their presence (please see attached). We were at the customer's house within hours of their call of smelling gas and they were not charged anything for this visit, even though no gas leaks were found. The customer had opened a complaint with **** ***** on this same matter, which **** ***** declined  compensation as well since we were there within a few hours and no charges were incurred, and because the area that had been tagged by the gas company was not related to our work on the water heater. At this time, APPC Plumbing Services, whom completed the install on behalf of *** **** ****** declines to compensate the customer as the gas leak that was fixed by the gas company was not anything we would have touched at the time of our water heater install, nor were we notified any time in the previous 6 months that the customer believed there was an issue present. 

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