ComplaintsforResident Billing Services
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Complaint Details
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Initial Complaint
09/13/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I lived at highland station apartment complex in *********** *** I moved out prior to my lease but paid all bills through move out and have proof of $0 balance at move out sent to me directly by the manager of the complex manager at the time. I also have the ledger showing payments, the RBS statement, then withholding my deposit for final payment of RBS, and a $0 balance. Months after moving out I was contacted by National credit systems stating I owe money for RBS. Despite submitting proof of no balance, they refuse to get rid of the credit reporting/fraudulent balances submitted as Highland station is still saying I owe money to them. I was provided “proof” that does not match what is on my paid statement/statement of no balance at moveout.Initial Complaint
07/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Since my lease ended in June 22, 2022 I was made aware by email they will be keeping my $400 to apply to my final utility bill. I have asked for a receipt showing a zero balance. I have read the numerous complaints on their billing practices and I am proactively trying avoid those issues. I will not be sent to collections over their fraudulent billing practices. I would like my receipt showing a zero balance with RBS. I would like the remainder of my deposit sent to me, which should also include interest. Ohio allows 30 days for landlords to return deposits. I get zero response since I have requested my final receipt.Initial Complaint
12/28/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Resident Billing Services were sending charges to collections beyond my knowledge without the diligence of any form of communication. My account has been closed when I moved out of Tapestry Glenview Apartments. I was only informed through the credit bureaus when a collections activity hit my credit reports. Not even Tapestry informed me of this outstanding balance and I have informed them of my forwarding address. I request that RBS remove these charges on my already closed account as that has been settled and closed. I do not owe any outstanding balances. I do not agree with this process of sending charges to collections without first informing the customer. This is not an acceptable business practice.
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.