Customer ReviewsforAirtron Heating & Airconditioning

JD was at my home yesterday to do my fall/winter check-up. I have known JD for 10+ years and trust him implicitly! He is dependable, smart, accommodating, friendly and just a great human being. Airtron has a great employee and I recommend him highly!

**Subject: Complaint Regarding Faulty Water Heater Installation and Deceptive Practices** To Whom It May Concern, I am writing to formally lodge a complaint against Airtron, regarding a faulty water heater installation as part of an HVAC system replacement in 2020. Upon recent inspection, I discovered that the water heater installed was manufactured in 2005—an old unit that was likely near the end of its lifespan when it was installed. I am perplexed and deeply disappointed that such an outdated unit was provided, especially as it raises serious concerns about the quality of service provided by Airtron. I believe that this was done with the intent to take advantage of my elderly mother, who does not speak English proficiently. As the primary point of contact for this installation, she was unfortunately vulnerable to such deceptive practices. This situation is deeply concerning, not just because of the faulty equipment but also due to the company's clear exploitation of a vulnerable individual. In addition to this complaint, I have been a subscriber to Airtron’s "Peace of Mind Plan" (or similar service), but each time a technician has come for scheduled maintenance, they have failed to perform the full service promised. Despite numerous calls and messages to Airtron’s leadership, I have yet to receive any form of response or resolution, which prompted me to cancel my service. However, my focus now is on my elderly mother, who has been taken advantage of by Airtron. This exploitation of an elderly person is my primary concern, and I am reaching out to the Better Business Bureau, the State Attorney General, and the CFPB to ensure that these deceptive practices are addressed. I request an immediate investigation into this matter and appropriate actions to be taken against Airtron for their predatory and dishonest practices.

Unfortunately we purchased a new home that used Airtron. We have been in this home for 1 full year and have had Airtron come out at least a dozen times to not be able to state what’s wrong. Just guess and cross their fingers they fix it. Not to mention the scheduled appt they make and then not show up. No call no show. Frustrating as we work hard for our money so to have to miss so many days of work and Airtron not fix the problem or to no call no show is just disgusting

Have no idea who these people are or what this business is. But small charges from them keep showing up on my credit card. Reported the fraud, had to start new account, which is a pain. Airtron needs to figure out what is going on.

In August, our air conditioner started making noises. We turned it off and called Airtron, We have a service agreement in place. They could not find a record of it although they had been out to check and clean our furnace under that agreement. They reinstated it and included it in their visit to investigate the problem. The tech (David) said the blade and capacitor had a problem. Parts were ordered with a 3 week delivery delay. We were called a week later and told parts were in. The approaching weather was going to be in the 90's, so we were delighted. David came back to install the parts. Parts included a new fan, capacitor and motor. David told us they did not fit, and since our unit was almost 18 years old, we would need a whole new air conditioner. I told him I would want to investigate further before putting one in. He told me he wasn't lying to me. This is what we needed. They could put one in right away. I was called by Rob who had to check to find what size we needed in the records. He said it would be a 3 1/2 ton and they could put one in right away for $6500-$7000, depending which model I wanted. He also wanted to know if I wanted to replace my furnace too. Since it was gas and the air conditioner was electric, I have no idea why that would be necessary. I also told him I wanted to investigate this further. He told me slots were filling up quickly and if I wanted to get one in quickly, I needed to order soon. I had a good friend who was previously a heat/air man come out. He tested the equipment and determined the capacitor was not working. He took it to a parts shop. Since it was not bulging, he had them check it too. Not working. $40!!!!! to buy a new one. He installed it. No other parts needed. Air working perfectly. Difference between $6500-$7000 and $40. Either I was being lied to or they were incompetent. You decide. I won't deal with them again and will cancel my service agreement. Don't want them near my property.

Airtron is the only company to have worked on our HVAC since they installed the system in 2010. The York system has been nothing but issues with Airtron out 7 out of 10 years under the warranty. System was not cooling 2 wks ago so they sent a tech out to check it out. Low coolant was the 5 minute diagnosis but tech did not have time to find the leak so he put coolant in and the system started to cool. Schedule "leak" check for following Wed. and tech only hooked up gauges and stated they COULD NOT do a dye check for a leak. Tech's suggestion was to get a new system with a price between $11,300 to $20,000 without even a test being done. Had a second opinion via a friend who completed a nitrogen pressure check and the system held pressure. With several adjustments that Airtron installed incorrectly, addition of refrigerant at the proper level, the system has been working perfectly for 48 hrs. The kicker is that when the refrigerant was added, it was a bit more than the system could handle. When the excess refrigerant was released, a green dye also came out of the system indicating Airtron had previously dye tested the system. Needless to say, Airtron will not be getting my hard earned money in the future.

They charged me in advance for the plan. not even sent a technician. I canceled it right away on the day of the purchase, they did not do a refund me. I have not received any service.

Had a new home built. They installed the hvac system.my first winter in the home the air intake return froze solid and carbon monoxide was coming into the home. Tech showed up and said “oh it’s frozen” and left didn’t have a ladder was unprepared. Next day another tech came and used a heat gun to thaw. The condensation line was an issue upon move in. Did not have the right angle to drain the furnace continuously smells like shouldering wood and they can’t tell me why and now my condensation line is frozen solid in my attic and water is running down my walls into my carpet and no one can come. It is horribly incompetent company and their response to emergencies that their installation caused in deplorable!

HVAC INCORRECTLY SIZED FOR NEW HOME – My home was built in 2012 by Drees Homes. I purchased it from the original owner in Summer 2015. My HVAC system has been serviced annually by a bonded and insured heating and air company. The heat exchanger in my HVAC recently failed annual inspection. A heat exchanger is equivalent to an engine in a vehicle, meaning it is the heart of the system and cost-prohibitive to replace. While failing, it also leaks carbon monoxide into the home, thus it is a very serious issue. The industry standard life expectancy for a HVAC system is 15-20 years--mine failed at almost 10 years. My HVAC company said it failed because the furnace and air conditioner were both originally SIZED TOO SMALL FOR THE HOME; to wit, approximately half the size required for the square footage of my home, which caused the heat exchanger to prematurely fail. I didn’t realize it, but my furnace was showing signs years earlier, such as the furnace faulting when the house got too cold, and the HVAC not being able to keep up with more extreme temps in the summer and winter. Consequent to my failed inspection, I received three independent, written analyses from HVAC companies confirming the inadequate HVAC size. The installer (name not relevant) claimed no responsibility, saying the original HVAC sizing was done by AIRTRON HEATING & AIR, Cincinnati, OH, contracted by Drees Homes. Neither Drees Homes nor Airtron took any responsibility for the mistake and I am out $16K for a new HVAC. Note that AIRTRON STILL CONTRACTS WITH DREES. I want current/potential Airtron customers and other Drees Homes customers to be aware that this could happen to them, and to check their HVAC to determine if it is correctly sized, and if so to act ASAP.