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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a 2017 Chevy Cruze on 5/31/24 for $6500 . On 6/2/24 the car had a check engine light for what eventually turned out to be a bad turbo, which cost $1700 to repair. I never received a dealer pre inspection on the vehicle which I asked for. I believe it was pre existing to my purchase. Matt B., the general sales manager told me I would be covered on a phone call 6/20. They also gave me a warranty when I bought the car for powertrain that denied the claim. I believe they sold me a damaged car, told me the would pay for the repairs, and then stopped responding so they would not have to pay.
Business response
07/18/2024
Dealership has been in touch with ** ***** and everything has been taken care of. Last communication with ** ***** was a positive one.Customer response
07/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
***** *****
Initial Complaint
09/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Attached, please find written communication between myself and the dealership regarding purchase of a vehicle without keys to unlock or lock the driver side door. September 4, 2023 From: ****** **** **: Honda of Middleburg Heights, Ohio Subject: Purchase of **** *** ****** *** ******************, Aug 23, 23 Re: Set of keys not unlocking or locking the driver side door The vehicle driver side door was ALREADY unlocked when my wife drove off the vehicle from the ***** dealership. To our dismay, we were given a set of keys from the sales person that DO NOT unlock the driver side door, nor the trunk (UNHEARD of!). This should have DISCLOSED by law. Jamie of sales said she was not aware of that & that it was a service responsibility. Several messages were left to her and to her mgr with no response. I've been getting the runaround, outraged and frustrated for being ignored! More so, it is unethical and not acceptable! Action needs to be taken. All we need is a set of keys to unlock the driver side door. Please give me a call or send me an email. Your urgency over this matter is appreciated. Thank you, ****** * **** **** September 4, 2023 Message from Honda of Middleburg HeightsBusiness response
09/15/2023
I am sorry to hear about your experience. I will authorize the replacement of the key at no cost to you all. I will have someone reach out to you to co-ordinate this. Regards, ******* *****Customer response
09/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
****** ****
Initial Complaint
07/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We took a 2018 Honda Accord in for service on the air conditioning. This model has a known defect in the condenser. Service dept. according to a (sound diagnosis) stated the vehicle had an expansion o ring leaking, which was replaced and system recharged. Driving home the air conditioning barely worked and I called to return vehicle when my work schedule allowed. Upon another inspection it was determined that indeed the condenser was bad and it was replaced by Honda at no charge. Dealership refuses to refund money paid for the misdiagnosed repair. Car has extremely low mileage and service dept. was advised to check condenser from the get-go, but according to the tech's ear, chose to replace other p***s instead.Business response
08/07/2023
I am sorry to hear about your experience with our service dep***ment. Please allow me to look into this matter and I will reach out directly.
******* ****
Customer response
08/07/2023
We haven't heard a word from this dealership on this matter, ***Customer response
08/07/2023
We haven't heard from this dealership.Business response
08/22/2023
The vehicle was in 6/8/23 with 34,370 miles for recalls and A/C inspection. Dan found the leak to be from the Expansion Valve O-Rings which is located at the firewall (below the windshield). He replaced the O-Rings and filled the system.
The vehicle returned 6/21/23 at 34,874 miles for inoperable A/C, and Dan found leak from the condenser which is located at the front of the vehicle.
It is possible the refrigerant leaked out from the expansion valve before it reached the condenser. Therefore, there would be no indication the condenser was leaking until after the expansion valve leak was repaired. Either way, the vehicle had two leaks in the A/C system. One was covered under warranty (condenser), and the other (expansion valve o rings) was not.We feel that the correct repairs were made to this vehicle and that nothing we performed was not a necessary repair for a properly functioning air conditioning system.
Please feel free to reach out with any additional questions.
Regards,
******* ****
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Customer Complaints Summary
7 total complaints in the last 3 years.
3 complaints closed in the last 12 months.