ComplaintsforFlambeau, Inc.
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Complaint Details
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Initial Complaint
03/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a faulty product manufactured by Duncan Toys on November 23, 2022. The Dragon Hawk Glider with Power Assist failed after limited use within the parameters of the use instructions. I attempted to reach Duncan Toys many times beginning in late January with multiple phone messages left with their "customer service" department and multiple emails sent to the contact information on their website. I have never received a response to my request for information about any warranty coverage and replacement options. Their unprofessional lack of response has made it impossible to understand what options I may have to address this faulty product, so I am requesting a replacement item that works as designed.Initial Complaint
08/30/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
For the past 4 weeks I've tried to get movement on my order #******. After I didnt get an update a week later. I requested a refund on my order of 3 satchel cubes for $143.98. I placed my order 4 weeks ago on 8/2/22 and no refund or change in order status. I've tried calling and left several messages. I never get a real person on the phone to call me back. I've also tried emailing with no movement or updates. At this point I just want my money returned to take my business elsewhere.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.