ComplaintsforMikesell's Facilities Solutions, Inc.
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Complaint Details
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Initial Complaint
04/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
MAJOR ISSUE…THEFT of oriental rug !!!! The owner of the company, Russ, cleaned my home carpets and took my oriental rug to be cleaned offsite and essentially STOLE IT !! IT WAS NEVER returned ! After many attempts trying to contact the owner, Russ, (once he did answer his phone, seemed surprised I was calling about where was my rug…he promised to find out where my rug was and get back to me). NO CALL BACK, AND NO ORIENTAL RUG RETURNED!!! This company (and the owner who did the job) did a very poor job of cleaning my carpet, I paid for the job but was never provided with an invoice as promised and they stole my oriental rug ! If this avenue doesn’t work I plan on filing a complaint with the police as this was THEFT by DECEPTION Note…I believe the business has moved and may be working out of a home.Initial Complaint
01/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Paid this company $ 2190.00 to clean mold and replace carpet in two bedrooms. They stripped out carpet,cut a section of drywall out of each room. We went to a local carpet store and chose replacement carpet. We have been given installation dates many times over last three months but they have not shown up. We have talked to the owner and have gotten lots of different excuses from product is on back orderto installation crew not available. We just want carpet in the bedrooms or money back
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.